Fix Auto Campbell
In operation 14 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/campbell
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
There is a disconnect between the front desk and the mechanics in the back. The front desk has no idea over the timeline where the job will be finished. And it seems that the shop just work at their own schedule on whenever they can finish.
My Experience - 5.0/5.0 -
Done quickly and great job..and really appreciate how clean it was when I picked up..and Juanita was so nice as was the ladies in office..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
all because of the customer support quality. It is so pity that they do very good job on their repairing. One bad attitude employee ruined everything.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
For the quality of customer service, it was the most horrible experience ever for me. They delayed the estimated completion date 5 times. They should have explained to me in the timely manner(at least on the same day of the estimated completion dates). They always said we'll call you back or we'll let you know. They have never ever. So I had to visit them 4 times to check what was going on. The reasons were simple, they did not get the right parts. If they could have explained the reasons, then I would not have been so upset. The worst experience was on the 5th time delay, my 4th visit. When I visited their office with my business partner on 9/26 at 4;20 pm. As soon as the female estimator( forgot her name, ) saw us, she told me" we talk everyday, we call you everyday, we communicate everyday, yes or no? please don't tell a lie Mr. Kawai" ( I can prove what she told me).The answer was absolutely NO. For me, there is no lie to tell, no benefit telling a lie for me. I just wanted to check the status. She was so offensive and insulted me. It caused me emotional distress and still sometimes I can not sleep well because of the flashback of this moment. Her behavior was personal and a typical aggressive defensive attitude since they need to be defensive for the delays. We needed to work together to resolve the issue, but she did not show any cooperative attitude. Since the body shop is in your network, please reach out to them. There is only one female estimator who needs to be educated. Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
No communication, had to be calling them to get updates on the car. Due date kept changing and once I picked up the car it was extremely dirty. I do not expect to have a car wash while in repairs but at least return it as it was.
Customer Service - 0.5/5.0 -
No communication at all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciate the courteous service, clear and prompt communication, as well as quick and professional completion of repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Poor communication's, made calls several times to check status and was told I would get call back and never did or I called back. When informed that my car was done I received a text that it was complete and that I would receive a call. Never happened and then when I called I was told cars were being put away and I would have to pick up the next day. When I picked up the car I was informed that my car had been waxed and detailed. After getting my car home I found red markings still all around my car that I had to rub off.
Likely to Recommend - 4.5/5.0 -
Would partly depend on their situation and their location.
Repair Quality - 5.0/5.0 -
good turn-around time for repair. Regular updates on repair status
Customer Service - 5.0/5.0 -
Satisfied. Intermediate updates on repair status were useful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I will never come back to this place after this experience. Gaslighting customers they have damage you guys made is so shady and dishonest
Customer Service - 0.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I like your prompt replies and actions. And thanks for the friendly customer service
Customer Service - 4.5/5.0 -
Very good
My Experience - 5.0/5.0 -
The best experience with a auto body shop I have ever had Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best auto body shop I have ever used