Fix Auto Redlands

4.8 (2,550reviews)
95%
1976 Essex Court,  Redlands,  CA  92373
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Shop AssistantSparkles

In operation 21 years.

Fix Auto Redlands is a family owned auto repair business that has been serving the community since 2005. Our goal is to provide high quality repairs and detail services to our customers in an expedited time-frame. We provide an exceptional level of customer communication throughout the repair process including both text and email messages when preferred.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
Subaru
Tesla

Reviews (2,550)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless repair processes, and excellent communication throughout. Many highlight the friendly, professional, and knowledgeable staff who kept them informed at every stage. Repairs are frequently completed on time or ahead of schedule, with vehicles returned in like-new condition, often detailed and cleaned. Customers appreciate the hassle-free experience, including coordination with insurance companies and rental agencies. A few customers noted areas for improvement, such as more proactive status updates without needing to call, occasional minor repair issues upon pickup, and in isolated cases, longer-than-expected turnaround times often attributed to insurance delays. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"Amazing communication throughout the entire process. The turnaround time was clearly discussed upfront ..." Read more
"Absolutely the best Auto Body shop as far as quality of work and customer service I have ever been to.. I was told by a friend they ..." Read more
"Im very satisfied with my service. It was seamless and worry free. They have a great team and I will definitely refer my friends and family."
"Excellent service from beginning to completion."
"I was super impressed with the service and timeliness of the repairs. The customer service was helpful in answering all ..." Read more
"... communication throughout the entire process. The turnaround time was clearly discussed upfront and delivered exactly as promised. From check-in to pickup, everyone—from ..." Read more
"Communication regarding status was excellent."
"... promised on time, even though it was an ordering issue. communicated throughout the whole process and made the process very easy." Read more
"They communicated each thing they did, and constantly updated."
"No communications for updates unless I call"

Likely to Recommend

Definitely

Repair Quality

Customer Service

Very kind

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The best ever!

My Experience

The team did a wonderful job getting me in quickly, giving me a reasonable price, and doing a quality job. I brought in my BMW to have an under the bumper hitch installed. It’s aThe team did a wonderful job getting me in quickly, giving me a reasonable price, and doing a quality job. I brought in my BMW to have a under the bumper hitch installed. It’s a nice car so I wanted it taken care of. And that’s exactly what happened. Really great job.

My Experience

First of all customer service was amazing. Very friendly and helpful staff. My vehicle was repaired quickly and it looks very nice.

Likely to Recommend

Repair Quality

Customer Service

amazing staff

My Experience

The service was good and my car was done pretty quick and my car looks great

Likely to Recommend

Repair Quality

Customer Service

My Experience

Staff was extremely helpful and accommodating. All around wonderful experience in spite of the circumstances.

Likely to Recommend

The only ones I'd recommend at this point

Repair Quality

Car broke while I was out of town, a bit of a stressful situation. The folks at fix auto we're fantastic and timely.

Customer Service

Friendly informative and caring staff

Returned Clean

Likely to Recommend

Repair Quality

Very happy. Employees have a great attitude and are very nice to work with.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Very good service,my truck looks amazing, chad is awesome and so is the rest of the staff!

Customer Service

Returned Clean

Likely to Recommend

See previous comments.

Repair Quality

Very nice repair and paint match on my RV. This is my second time there, for accidents about 4 years apart. Both times Fix exceeded my expectarions on repairs and communication of status. Thank you!

Customer Service

See first comment

Returned Clean

Likely to Recommend

The price was way too high 351.00 to refill freon no other services were needed

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

To Chad Tiffany and everyone at Fix Auto Thank You You guys are The Best! My Subaru came out of your shop looking better than it it did before I crunched the rear bumper

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

The AC refrigerant was added to my car and the system has been working correctly ever since. Thanks, Ron

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I’m not sure how to answer this because I want to see how long the supplements going to take and how these repair issues are going to be resolved and if I’m going to be provided a rental.

Repair Quality

After picking up my car, we noticed a few things that were not done. We were advised on August 28. A supplement would be sent as of today, September 2. We do not have an update on the supplement after my husband inspecting the vehicle. He noticed a gap in the rear bumper, gap in the p/ s rear light and paint smeared on the inner trunk and the trunk has to be slammed very hard in order to lock. We’re waiting for an update from the advisor Lacey. Our car was in the shop for 30 days and we used our rental for 30 days. Therefore, we will need a rental while these problems are being resolved. I do not think it would be fair for us to have to pay any out-of-pocket expenses on a rental for this issue, as all of this should have been resolved within the 30 days. Please have the office manager contact me.

Customer Service

We picked up our car on August 28 as of September 2. We do not have an update on our supplement. Our vehicle was in the shop for 30 days. We no longer have rental for when this supplement is approved and we still have problems with the repairs.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean