Fix Auto S San Jose

My Experience - 0.0/5.0 -

The communication from start to finish was absolutely horrendous. Really really really bad. I haven’t driven the car yet so I can’t speak to that.

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

When I got my car back, the first time I got out of the driver seat I felt and heard a weird crunching noise under my bottom - from my chair. It feels like when I get out of the car there’s a bunch of gravel underneath the car seat if that makes sense. I would like to have that address, but I fear the communication will be a nightmare.

Customer Service - 0.5/5.0 -

My experience with this location I took it to was pretty bad from start to finish. ZERO communication. When I called to make an appointment the gal on the phone told me I needed to bring it in for an evaluation and then I need to make a separate appointment to bring it in to actually get fixed. I was very confused by that so I even said to her “so what you’re telling me is, I’m going to bring it in have you guys look at it and then I have to make an appointment to actually bring it back to have it fixed?” She said yes. So the day I made an appointment to bring it in to have it evaluated they told me, “oh you need to leave here to have it evaluated.” Because of what I was told prior I had made no plans to have someone come get me when I left my car there. The guy at the shop was very kind and offered to drive me home which was wonderful. Because of that i thought this is going to be a good experience. That was on February 8. On the 13th I called auto fix it and asked them for status on my car. The gal told me let me look into it and we’ll call you back tomorrow. Nothing. On the 16th I called again and said no one ever called me to tell me my status of the car. At this point I wasn’t even sure if it was approved to get fixed by insurance or what was going on. During that phone call the gal told me “oh the manager is right here he’s gonna call you as soon as we hang up” and I said OK. Nothing. So I called back the next day on the 17th and finally spoke to the manager directly and he says “oh your car is being finished up right now and we’re going to paint it tomorrow.” I told him I’m set to go out of town on the 20th he said I promise it will be done by the 20th. So I called them at 3:40 PM on the 20th to ask for status and they said “oh it should be done by the end of business and we will deliver It to you.” She said someone will call you to tell you when they’re on the way. That was wonderful I was glad to hear that. The business closes at 6 PM so I called at 5:52pm because of course I had not heard anything from anyone. She said they will be delivering it to you soon. At 6:23 I got a call saying that he was here. Also it should be noted every time I called I got a long excuse of why no one had called me. They mostly blamed it on the new gal that was working there and I guess there was a change even with her there was another gal that started working there. I appreciate that $hit happens, but I spent more time on the phone with someone explaining to me why I was getting zero communication then what was happening with my car. I mean that happened a lot every time I called. To the point where it just sounded like this business was just flying by the seat of their pants. Zero Organization and zero communication.

Returned Clean

My Experience - 5.0/5.0 -

They team did a great job on my truck! Just had a hard time finding parking around the shop

My Experience - 5.0/5.0 -

A little clearer communication regarding timeline would be helpful for the future. We'd rather hear worst case scenario and probable scenario so we can plan accordingly. Thanks for the work you have done on our car!

My Experience - 0.0/5.0 -

Cars are not fixed yet. Received messages don't make sense

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean