Fix Auto South Seattle
In operation 40 years, 36 years at this location.
Seattle’s steady growth in the past few decades has sprawled everywhere around the city, including the southern sector. Greater road congestion means the occasional fender-bender, and thankfully South Seattle residents (visitors are welcome, too!) have the nation’s Body Shop Network right here in town: Fix Auto South Seattle. From humble beginnings to one of the most trusted auto collision repair centers in the United States, Fix Auto South Seattle has built a solid reputation with superior customer service and high-end auto repair craftsmanship. If you’ve been involved in a car accident, you know how hectic is it dealing with all the stress, let along getting your car back on the road. The Fix Auto South Seattle body shop gets your car in pre-accident condition faster and more efficiently than anyone else.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 4:30 pm |
| Tue | 9:00 am - 4:30 pm |
| Wed | 9:00 am - 4:30 pm |
| Thu | 9:00 am - 4:30 pm |
| Fri | 9:00 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent follow up with photos and updates , great service
Likely to Recommend - 5.0/5.0 -
Already telling everyone.
Repair Quality - 5.0/5.0 -
The best - work area looks better than new.
Customer Service - 5.0/5.0 -
AWESOME! Every single person I interacted with was incredible. Made this process quick and easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Several items were left incomplete. And have not yet been taken care of.
Customer Service - 2.5/5.0 -
Receptionist was easy to deal with, but often had incorrect information. The sales guy was not forthcoming about the REAL status or timeline.
My Experience - 5.0/5.0 -
I felt very in the loop with email communication while my repair was happening. Everyone at Fix was professional and courteous. I was a little disappointed that I was charged and refunded for my deductible, but I understand that sometimes information can get lost in communication between claims adjusters and collision repair personnel.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
In the past I've been very pleased with the work, but this time, I am still on the fence, depending on how the repair of the issues are handled.
Repair Quality - 3.0/5.0 -
The area that was to be repaired looks great, but the adjacent panels were a bit scratched/scuffed. I've taken it in once to have them look at it and now will have to take it back to have them try to sand out the scratches. It's unfortunate and hopefully won't have to take off too much work to have this fixed.
Customer Service - 4.0/5.0 -
Amanda is very friendly and helpful. When I had the issue with the re-work I asked for Andrew or Oscar. I was told them would meet with me, but when I arrived then never came to talk with me, but had one of their men try to fix the problem. It would have been a nice touch for them to personally look at it, since I feel this was a workmanship issue.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall the body work and paint blending is ok. The paint on the inside of the trunk is thin, showing gray under the white paint. There bottom panel under door and back side panel don't match exactly, but the shop said that was due to difference of metal vs. plastic. However, an electrical issue with the break lights appears to have been introduced during the work, as the break light on the passenger side doesn't work. The body work was delayed by several weeks, with several last minute push backs to the pick up time.
Customer Service - 3.5/5.0 -
Generally, the customer service was great. They were very good at answering questions and communicating, especially upfront. However, as the car was delayed, I feel they could have made more proactive effort to communicate delays, as I had to make a 7 hour round trip to pick up the car. The trip was delayed several times, and in some instances, I was notified only when I emailed them to confirm pick-up the day before. A proactive phone call, 24-48 hours in advance of a pick-up time, would have made the several week delay easier to plan around. They did pick up one preexisting issue in order to properly blend on a door. The shop did cite picking up the bill on the rental car due to the delay, but that was from USAA and wasn?t a bill I?m accountable for.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Customer service could have been better. I waited longer than I was originally told for my car to be fixed which is not a big deal but the communication to me could have been better.