Frank and Sons Auto Body - Kennewick

5.0 (526reviews)

100%

(509) 586-4511

310 W. Columbia Dr., Kennewick, WA 99336

100%

See Photos

310 W. Columbia Dr.
Kennewick, WA 99336

Get Directions Website

Take photos and get an online estimate

Online Estimate

About Frank and Sons Auto Body - Kennewick

See Photos

310 W. Columbia Dr.
Kennewick, WA 99336

Get Directions Website

Take photos and get an online estimate

Online Estimate

In operation 66 years, 5 years at this location.

Frank and Sons Autobody is a family owned and operated shop that has been serving the Tri Cities area for more than 60 years. Our facility and Technicians are dedicated to providing the highest level of safe and quality repairs. We work with all insurance companies to provide you with the most painless repair process possible, which includes keeping you informed and up to date throughout the entire process. Call today and speak with one of our associates to see how we can best serve you.

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (526)

Sort By:
Newest
Rating

522 Customers Rated

5 Stars

91.1% Complete

(479)
4 Stars

5.7% Complete

(30)
3 Stars

0.6% Complete

(3)
2 Stars

1.1% Complete

(6)
1 Star

0.2% Complete

(1)
< 1 Star

0.6% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The twice-weekly update calls were frequently highlighted as a standout communication practice that kept customers informed and stress-free throughout the repair process. Timeliness was another strong point, with numerous customers reporting their vehicles were completed ahead of schedule. The welcoming and professional atmosphere was widely appreciated, making stressful situations feel manageable. A few customers noted delays, though these were attributed to parts availability or insurance-related factors rather than shop performance. Overall, customers express high satisfaction and a strong willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... preformed were completed in a timely fashion and far exceeded my expectations. 10 out of 10 in craftsmanship and communication. I highly recommend this company." Read more

"Great folks. Quick and the job was perfect. I am a perfectionist and found nothing wrong with the work. 👍"

"The repairs were perfectly done! Great communication from start to finish. Ive taken multiple cars to Frank & Sons ..." Read more

"They were awesome to work with. They went above and beyond. Kept us informed about everything every step of the way."

"Great customer service, timely repairs and quality of work. Never had such a smooth, stress free vehicle repair. Well worth going to."

"Way before I was expecting it thank you"

"Sooner than I expected."

"... see any sign of it at all, very nice job and was ready ahead of the scheduled time that they stated in the written estimate. Its nice to get what you paid for." Read more

"Frank and Sons did a great job. They did the job in a very timely manner and were beyond easy to work with."

"The work was finished several days earlier than said."

"They communicated updates every Tuesday and Thursday which was nice and the staff was super friendly."

"Awesome people!! Great communication getting weekly updates on my cars progress! Would definitely go back! Car came out looking great!"

"The car looks great! I appreciate how clear communication was. The whole experience was top notch. 👏"

"Great communication throughout. 100% happy with the service and work completed. Thank you!"

"I was impressed with the continued updates and never felt over promised or under delivered"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... preformed were completed in a timely fashion and far exceeded my expectations. 10 out of 10 in craftsmanship and communication. I highly recommend this company." Read more

"Great folks. Quick and the job was perfect. I am a perfectionist and found nothing wrong with the work. 👍"

"The repairs were perfectly done! Great communication from start to finish. Ive taken multiple cars to Frank & Sons ..." Read more

"They were awesome to work with. They went above and beyond. Kept us informed about everything every step of the way."

"Great customer service, timely repairs and quality of work. Never had such a smooth, stress free vehicle repair. Well worth going to."

"Way before I was expecting it thank you"

"Sooner than I expected."

"... see any sign of it at all, very nice job and was ready ahead of the scheduled time that they stated in the written estimate. Its nice to get what you paid for." Read more

"Frank and Sons did a great job. They did the job in a very timely manner and were beyond easy to work with."

"The work was finished several days earlier than said."

"They communicated updates every Tuesday and Thursday which was nice and the staff was super friendly."

"Awesome people!! Great communication getting weekly updates on my cars progress! Would definitely go back! Car came out looking great!"

"The car looks great! I appreciate how clear communication was. The whole experience was top notch. 👏"

"Great communication throughout. 100% happy with the service and work completed. Thank you!"

"I was impressed with the continued updates and never felt over promised or under delivered"

Amit (Toyota owner) reviewed 9/21/26

Honest shop providing exceptional service

Wallace (Ford owner) reviewed 9/21/26

Always great service and a nice group of people.

Dominique (Toyota owner) reviewed 9/21/26

I have already recommended this shop to family and friends because I have never had a better customer service experience than I did at Frank & Sons.

Frank & Sons had the best customer service of any company I have ever done business with. I was pleasantly surprised and incredibly happy with how amazing their customer service was.

Max (Ford owner) reviewed 9/21/26

anybody work for the company trucks will be sent to them as long as they keep doing what they are doing.

Great Service

Were very transparent on what needed to be done and got it done in a timely manner

Marnee (Kia owner) reviewed 9/21/26

I will recommend to anyone and to everyone.

Frank and sons kept up with communication and called when they said they were going to. As well as a good job on the repairs, the cleaned the inside of our car. Loved working with them.

Gail (Honda owner) reviewed 9/18/26

Roque (Dodge owner) reviewed 9/17/26

The driver side window seems to not seal properly now. This is an issue I didn't have before taking it in

Juanita (Hyundai owner) reviewed 9/16/26

Mario (Honda owner) reviewed 9/12/26

Good service

Very professional

Nice and very good

Larry (Ford owner) reviewed 9/10/26

Truck looks like new.

Mark (Chevrolet owner) reviewed 9/9/26

I was treated great from the start and until completed repairs

The status updates were great to receive

Tim (Ford owner) reviewed 9/7/26

Rick (Honda owner) reviewed 9/7/26

I had a great experience with not only the customer service but the repair as well. I'm hoping I'll never require the services of an auto body repair shop again but if I do, I'm going back to Frank and Sons! Thank you, job well done!

Patricia (Buick owner) reviewed 9/7/26

Matt (Chevrolet owner) reviewed 8/24/26

There is no other shop I would send any one to. FNS is the Best

Eric is simply the best

Forrest (Toyota owner) reviewed 8/24/26

They are at the top of my list.

Frank and Son worked with Toyota of Tri-Cities on a paint recall issue with my Toyota Tacoma. I felt Toyota made an excellent choice and was completely satisfied with the job done. If anyone were to ask me about a good body/paint shop in the Tri-Cities Frank and Sons would be my first recommendation.

Cheryl made the whole experience easy and stress free, her regular updates were appreciated.

Larry (Ford owner) reviewed 8/17/26

Great job!

Went out of their way!very friendly

Elizabeth (Subaru owner) reviewed 8/13/26

Very easy to work with

Russ (Subaru owner) reviewed 8/5/26

David (Nissan owner) reviewed 8/3/26

Friendly atmosphere, personal information and services

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Frank and Sons Auto Body - Kennewick

Take photos and get an online estimate

About Frank and Sons Auto Body - Kennewick

Take photos and get an online estimate

Reviews (526)

522 Customers Rated

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 2.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0