Frank and Sons Auto Body - Kennewick
310 W. Columbia Dr.,
Kennewick,
WA
99336
USA
In operation 66 years, 5 years at this location.
Frank and Sons Autobody is a family owned and operated shop that has been serving the Tri Cities area for more than 60 years. Our facility and Technicians are dedicated to providing the highest level of safe and quality repairs. We work with all insurance companies to provide you with the most painless repair process possible, which includes keeping you informed and up to date throughout the entire process. Call today and speak with one of our associates to see how we can best serve you.
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise Frank & Sons for exceptional service quality and professionalism. Many highlight the excellent communication system with regular Tuesday and Thursday updates keeping customers informed throughout the repair process. The quality of workmanship receives outstanding reviews, with repairs described as looking brand new and exceeding expectations. Customers appreciate the friendly, helpful staff and efficient service delivery. The shop often completes work ahead of schedule, and many customers note the extra touches like vehicle cleaning and detailing. Strong customer loyalty is evident with many stating they would definitely recommend Frank & Sons and return for future needs.
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Service Quality
"Great customer service, timely repairs and quality of work. Never had such a smooth, stress free vehicle ..."
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"... cleaned and waxed my car when they were finished, were friendly, professional and efficient! Would definitely recommend them!"
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"Great folks. Quick and the job was perfect. I am a perfectionist and found nothing wrong with the work. 👍"
"Way before I was expecting it thank you"
"Finished a week early."
"Sooner than I expected."
"The work was finished several days earlier than said."
"Our vehicle was ready sooner than expected."
"Tuesday and Thursday like clock work"
"We received a call on Tuesday and Thursday telling us the status of repairs."
"They communicated updates every Tuesday and Thursday which was nice and the staff was super friendly."
"The car looks great! I appreciate how clear communication was. The whole experience was top notch. 👏"
"I was impressed with the continued updates and never felt over promised or under delivered"
Robert
(Honda owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Loved their work. Top rate. Communication was good. Would definitely use again!
Customer Service - 4.5/5.0 -
Only reason not a 10 was took a long time.
Returned Clean
Jeffrey
(Honda owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication throughout. 100% happy with the service and work completed. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Rodney
(Toyota owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Edward
(Toyota owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0 -
No problem making a recommendation.
Repair Quality - 5.0/5.0 -
Service was professional and organized
Customer Service - 5.0/5.0 -
Very helpful and well explained.
Returned Clean
Cameron
(Chevrolet owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Lisa
(Toyota owner)
reviewed 7/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Above and beyond
Customer Service - 5.0/5.0 -
Cheryl was so professional and friendly.
Returned Clean
Gwen
(Subaru owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Cameron
(Chevrolet owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sybren
(Toyota owner)
reviewed 6/12/26
Likely to Recommend - 5.0/5.0 -
All ready have.
Repair Quality - 5.0/5.0 -
Awesome to work with. Thank you!
Customer Service - 5.0/5.0 -
Awesome, enjoyable and thiughtful
Returned Clean
Rebecca
(Honda owner)
reviewed 6/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Doyl
(Kia owner)
reviewed 6/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Claude And Lucille
(Toyota owner)
reviewed 6/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and work. Very pleased. Great group of people to work with.
Customer Service - 5.0/5.0
Returned Clean
Annetta
(Toyota owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jeff
(Subaru owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Karin
(Toyota owner)
reviewed 5/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied with the repair
Customer Service - 5.0/5.0
Returned Clean
Kenneth
(Chevrolet owner)
reviewed 5/2/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Phil
(Honda owner)
reviewed 4/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sherry
(Nissan owner)
reviewed 4/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Frank and Sons did a great job. They did the job in a very timely manner and were beyond easy to work with.
Customer Service - 5.0/5.0
Returned Clean
Andrew
(Subaru owner)
reviewed 3/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Madeline
(Mazda owner)
reviewed 2/26/26