Frank and Sons Auto Body - Richland
In operation 66 years.
Frank and Sons Autobody is a family owned and operated shop that has been serving the Tri Cities area for more than 60 years. Our facility and Technicians are dedicated to providing the highest level of safe and quality repairs. We work with all insurance companies to provide you with the most painless repair process possible, which includes keeping you informed and up to date throughout the entire process. Call today and speak with one of our associates to see how we can best serve you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly helpful people.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We repaired our Tesla Y at this shop, and we are very satisfied with the quality of the work.
Customer Service - 5.0/5.0 -
Excellent customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took great care of my mom's Tacoma. They explained the process and what Progressive would do.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
2nd vehicle of mine you have worked on. Great job on both
Repair Quality - 5.0/5.0 -
Great job . No complaints.
Customer Service - 5.0/5.0 -
Polite, courteous and friendly
Returned Clean
Likely to Recommend - 5.0/5.0 -
They even cleaned the car on the inside including windows and vacuuming it looks like.
Repair Quality - 5.0/5.0 -
Great job as usual. Brought everything back to original including things not visible outwardly. Also did the work in a very timely manner.
Customer Service - 5.0/5.0 -
Very pleasant and professional staff. Patient and good at explaining things.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was so easy to work with, very communicative with me and with insurance, and they completed work in a timely manner. They reached out to me every few days with updates along the way, and the finished car looked brand new. I am very pleased with the experience, and I am thrilled to have a Tesla-certified shop operating in the area.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Will let people know
Repair Quality - 5.0/5.0 -
You did awesome
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got it done quickly, and it looks great.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I like to give chances and won’t bad talk any business unless they do something really horrible.
Repair Quality - 3.5/5.0 -
It’s not finished yet, so I cannot give it a full review
Customer Service - 3.5/5.0 -
Mike is nice to work with and I feel he will make everything right. Communications is such an important part of relationships and it should be better when hiccups happen.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for repairing my Ford fusion. I’m very satisfied with the result. It has been a pleasure working with your staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated all the communication as well as listening yo my concerns. Appropriate amount of time for my repair! My Yukon is back to new looking once again! Would highly recommend!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Had to call back a couple times to schedule a repair.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and quality work done on my vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop handled everything. My rental car came to the shop and when I picked up my car. I was able to leave the rental car there. Very friendly service and comfortable waiting room. My car looked "brand new ".