Frank and Sons Auto Body - Richland
In operation 66 years.
Frank and Sons Autobody is a family owned and operated shop that has been serving the Tri Cities area for more than 60 years. Our facility and Technicians are dedicated to providing the highest level of safe and quality repairs. We work with all insurance companies to provide you with the most painless repair process possible, which includes keeping you informed and up to date throughout the entire process. Call today and speak with one of our associates to see how we can best serve you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a really good job with the repairs. Would of rated them a 10 but the clear plastic protective patches they put on have bubbles in them.
Customer Service - 5.0/5.0 -
The entire staff was very nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Even the heads up phone call to explain why you could not replace the one wheel - a real quality outfit.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work performed to repair the damage to my vehicle was immaculate and the attention to detail was outstanding.
Customer Service - 5.0/5.0 -
I given weekly updates on my vehicle and estimates of the stages in the progression .
Returned Clean
Likely to Recommend - 5.0/5.0 -
Frank & Sons was awesome! They went over the estimate in detail, pointing the items out on the car. They called halfway through with an update. I got the car back when I needed it, with the inside cleaned and outside washed. I hope I will never need them again but if I do, I will be back.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Was kept informed every step of the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far, from what I am aware of, everything looks amazing and was very well done. Thank you!
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was great!!! Repair was completed on time and I will return if I need any auto repairs…
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and thorough. Communications were professional and timely. Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work, and done quicker than expected.
Customer Service - 5.0/5.0 -
Everyone I spoke with were knowledgeable, helpful, and clear about the next steps with insurance and rentals.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the moment I walked in to when I walked out, it was an amazing experience. Everyone was very kind and helpful throughout the process. Carla was the person who helped me personally. She explained everything in great detail and was able to answer the questions I had. I would definitely recommend this place and go back again. Thank you so much!!!