Frank's Collision - Baytown
In operation 23 years.
Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good quality on time on budget
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work! I appreciate the clean car as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
No, I am not. When I picked up my van on 1/15/26, when it was due to be ready by 1/9/26 ,the representative that turned the van over to me portrayed to me that the repairs went smoothly, the only reason for the delay in my receiving on the 15th instead of the 9th of January was due to you guys waiting for the doors that had to be ordered. It wasn’t until I made it home and turned the van off that the first issue arose. First the doors locked and set the alarm without me pushing the fob, then the locks went out, where you could only unlock the doors with the driver’s side control but it won’t lock the doors back, then the back driver’s side light went completely out, it was working and then went out. I began calling as soon as I made it home 1/15/26 and after several calls to you guys about the issues/problems with the van it was finally revealed to me that a specialty technician was called to check the issues out with the van or something to that effect after the repairs, not just waiting for the doors. And yet, the van was handed over to me as if everything went smoothly and was done. At no time in our communicating during the repair process through text or phone calls was it told or expressed to me that there was any issues that had occurred during the repairs. Neither by text, which you guys used to give me updates or by phone calls was it told to me that there were problems with the repair s. I called several times and your representative have even called me back and an issue was never raised just that you were waiting on parts, you had to order the doors, was the only explanation I was given. I couldn’t make it there to look at the damage on the front left side to pull out the frame, due to my living in Galveston,. When I had already given permission for that repair!. Your representative did a great job in informing me when I turned the van over to you guys that with front end bumper damage usually the frame is bent also, and so it wouldn’t just be replacing the bumper you guys what most likely have to repair refrain, which would be more. So I told her I understand whenever needed to be repaired do it. So when I got the call about the extra thousand or so to pull out the frame, I didn’t need to come all the way to Baytown to see damage that I have already authorized to be done. In truth, I live in Galveston and driving to Baytown, wasn’t something I could logistically do I have a 14 children still at home hence the 15 passenger van and it was not an option for me to come down there at the time not because I was being irresponsible, but because just as she and I discussed, I’d already given my authorization for that, but she said that she had to to call to give me an opportunity to come see it and approve it and I and I’ve just approve it because I couldn’t make it
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great work
Customer Service - 4.5/5.0 -
Great communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took their time. Was very good at getting us updates as the car was being worked on. Will definitely use them again if I ever needed to and I will suggest them to other people
Customer Service - 5.0/5.0 -
Customer service was on point
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service is excellent. Ben and Rudy communicated every step and the work done was excellent!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did an excellent paint job on my truck! Definitely recommend them, I've come here before and will continue to do so
My Experience - 5.0/5.0 -
You are doing great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service as always
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Frank's Collision Repair is fortunate to have a young man as polite and professional as Rudy Banda. My experience with him was incredibly pleasant. The quality of work is outstanding and we couldn't be happier with the results. We be telling everyone about the beautiful work done by Franks and the reasonable pricing. Thanks to all of you. Cheers, Gary .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The office personnel are courteous, polite, kind and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good work. I'm satisfied with the work.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crystal at Franks in Baytown took great care of us awesome job very pleased Thank You
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A1 as always. Thank You
Customer Service - 5.0/5.0 -
A1 as always