Frank's Collision - Crosby

4.7 (152reviews)
95%
13313 Crosby Lynchburg Road,  Crosby,  TX  77532

In operation 23 years.

Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (152)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's excellent communication, with many highlighting regular text updates and staff keeping them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles look brand new after service. Many repairs are completed ahead of schedule, demonstrating efficient service delivery. Staff professionalism and friendly customer service are frequently mentioned as standout qualities. However, some customers experienced issues requiring return visits for corrections, and a few noted concerns about vehicle cleanliness upon pickup and communication gaps during the repair process.
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"Was estimated 2 weeks and was done in 5 days very quick turnaround and the job was perfect"
"They got me in quickly and my car was ready 5 days early. The communication was awesome and the repairs ..." Read more
"We were so happy it was ready a week early which saved us some money on our car rental."
"They completed the job ahead of schedule and kept me updated on status along the way. The end result looks ..." Read more
"Had one excuse after the other, see prior comments! Nearly 3 weeks and nothing right, more damage than ..." Read more
"The communication was so helpful and gave us peaceful mind."
"... me in quickly and my car was ready 5 days early. The communication was awesome and the repairs are flawless." Read more
"The text updates were great"
"Very disappointed with the communication and the work that said was preformed but wasnt done properly."

My Experience

My truck looks great friendly staff

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Returned Clean

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Returned Clean

My Experience

Quick service, very respectful and helpful staff

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Returned Clean

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Returned Clean

My Experience

Good communication

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Returned Clean

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Repair Quality

Great… AMAZING WORK! Quick turn around and very nice staff.

Customer Service

Returned Clean

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There was too many times I had better communication with whatever the situation was or whatever follow up was told I would have wasn’t accurate as I was told. I found myself ending up just following up because it wasn’t happening on the other end.

Repair Quality

The back of my key fog to the vehicle was missing and it’s been over a month and the problem hasn’t still been resolved. Had to bring the vehicle back to get the doors adjusted and the rubber sealing at the bottom of both passenger doors needed to be stuck back up into the doors. It’s should not take over a month to order the key fog back cover. Very disappointed with the situation and this is a very unfortunate lesson learn from this experience. If I was to ever have to deal with this problem again I would very much rather go a different route with another company to handle my needs.

Customer Service

Returned Clean

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Returned Clean

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Returned Clean

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Repair Quality

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Returned Clean