G&C Auto Body - Richmond
In operation 54 years.
G&C Auto Body is a local family owned and operated business. We have proudly served the Sonoma County area since 1971. As a company, we offer the highest standard in guest satisfaction and repair quality.
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great, friendly and efficient service!
Customer Service - 5.0/5.0 -
Personnel attentive and friendly!
My Experience - 5.0/5.0 -
Friendly and willing to work with the client if issues arise during the warranty period of the work. Smooth intake process. Clear communication about the timeline for the expected repairs.
Likely to Recommend - 5.0/5.0 -
Very friendly and professional shop. David the technician is highly knowledgeable about cars and very patient.
Repair Quality - 5.0/5.0 -
The audio prompt sensors on the mirrors need to be reset. This is a minor complaint. The bumper is perfect.
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
I would unfortunately not recommend the repair should to any family or friends.
Repair Quality - 2.0/5.0 -
The front bumper paint has a moderate orange peel texture to the paint. Could’ve been buffed out to give more of a factory style finish. Some parts were missing from the repair upon completion (front badge). Also the driver side of the bumper flare wasn’t aligned properly with the rest of the body. The driver side air brake duct hasn’t been properly installed as the piece is just sitting on the bumper and not clipped in.
Customer Service - 2.5/5.0 -
The reasoning for such a poor rating has to do with communication. Chris was helpful when I had to call and get updates, but I would never receive one from him when he said he would update me with the progress of the vehicle which took twice as long to complete. They also didn’t offer to reimburse me for the rideshare services I had to take to their shop when I was told the vehicle would he done on a particular day and poor repairs done. When it comes to communication it is key regardless of the workload, especially when the vehicle has taken twice as long to repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I could care less for the receptionist in the front but David had amazing customer service and my car was finished extremely fast and it looked amazing!!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend
Repair Quality - 5.0/5.0 -
Everyone was nice and helpful. They explained everything how they gonna fixed my car. They did a good job on the body work. Thank you very much.
Customer Service - 5.0/5.0 -
They were helpful and nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! Special thanks to Chris for the excellent scheduling, customer service and generally good management of my case and being on top of things throughout the process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
It was just a few things that weren't completely done
Customer Service - 4.5/5.0 -
Every respectful and helpful
Likely to Recommend - 5.0/5.0 -
Sure
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service we received in this places was very good all the employees are very friendly and David explained to me everything clear
Likely to Recommend - 0.5/5.0 -
Please please don’t go there.
Repair Quality - 0.5/5.0 -
Bad service. They repaired passenger side doors, I can feel air leakage when driving on freeway. Their repair service, customer service and fees everything unreasonable and bad. Overall they are the bad service station I have ever experienced. I would like to suggest people don’t go there for any service.
Customer Service - 0.5/5.0 -
Very bad
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The manager and staff were completely unprofessional. They had my car for over a month. And my rental from the insurance ran out. Every time my car was supposed to be finished it wasn't and the staff wouldn't even call me to inform me. The receptionist hung up on me and I was actually laughed at when I complained. I will never go back there again or recommend any work with that bodyshop
Customer Service - 0.5/5.0 -
Never communicated with me. The date my car was supposed to be finished I would only find out It wasn't finished when I called them.