G&C Auto Body - Richmond
In operation 54 years.
G&C Auto Body is a local family owned and operated business. We have proudly served the Sonoma County area since 1971. As a company, we offer the highest standard in guest satisfaction and repair quality.
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 1.0/5.0 -
They gave me back my car with a drained battery. They had to jumpstart my to get off the lot.
Customer Service - 3.5/5.0 -
They were able to see my car rapidly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Efficient on time open and honest
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chris was amazing and communications were spot on
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend this shop to everyone!!!
Repair Quality - 5.0/5.0 -
G & C did a phenomenal job, I'm extremely pleased! They were perfect in every aspect, excellent communication, great work, fast, reliable and I highly recommend G & C.
Customer Service - 5.0/5.0 -
Very communicative!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Will definitely send some clients their way
Repair Quality - 5.0/5.0 -
Great customer service, attentive and on top their game.
Customer Service - 5.0/5.0 -
Great service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Wonderful customer service, everyone was extremely helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Loved them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They have a good eye for imperfections I'm very satisfied with their workmanship
Customer Service - 4.5/5.0 -
Overall they did a great job at the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Before I was able to actually meet with the estimator and get the repairs scheduled, I had a very poor opinion of this shop. It's hard to park in there and the first time I went, I was told I had the wrong date but I know for a fact they got it wrong because they specifically said "tomorrow" when scheduling, but in reality they meant two days later. I couldn't make it on the date they had mistakenly scheduled me for, so we rescheduled while I stood there, and then turns out that schedule change never actually went through so needless to say it was annoying. The next time I went, there was no parking when I got there so I called the desk to let them know and the girl was kind of rude and said there was a parking spot right out front, as if I was incompetent for not seeing it, the thing is, that spot was not open two minutes before when I had first shown up. Because of all this, if not for the fact that my insurance had made me go to this place, I would have just canceled and gone somewhere with better service. However, once I finally got to meet with the adjuster, everything went great from there. I received great service from then on
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
The good is that everyone was friendly for the most part, but I had scheduling issues twice which was the fault of the office and they weren't great about that. The desk girls aren't very professional, which is totally fine when there aren't customers in the shop but they should be more mindful of the company's reputation while customers are watching and listening, and shouldn't assume that we don't speak spanish. And to be honest, one of them had extremely dirty hair, like BAD, which is just off-putting and maybe it shouldn't matter but especially during covid times, we're all worried about cleanliness and it just doesn't reflect well for the business. I don't mind too much because the actual vehicle service was great, but the scheduling issues and customer service from the front desk and parking limitations were not ideal.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
All service & communications with G&C were prompt, professional & friendly. These guys are great. I've had my car worked on there twice & wouldn't hesitate to return.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris kept me informed of progress and was able to store my Jeep for me until I came back from a trip. When I didn't have a ride to come pick her up two of your staff brought her to me!
My Experience - 0.0/5.0 -
Upon receiving the vehicle everything looked okay. When I had the chance to view all the repairs, they were below average. Parts were not installed correctly, some bolts and brackets were also in the wrong place. And some parts were not replaced that were damaged.