Gerber Collision & Glass - Addison
Gerber Collision & Glass - Addison offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service was fantastic. While I hope to never see them again, if I need my car repaired, I will definitely go back to Gerber Collision and Glass.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber helped me get to and from my work about a mile away from the repair location in Addison. The four people I worked with were very pleasant. The receptionist explained how to care for the new bumper. Eddie did a very good job managing my repair. I would recommend this shop. 5 stars!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was EXTREMELY satisfied! Honestly I didn't want to use anyone besides by usual car guy but I had to be redirected to get the process on its way. I called the second after receiving the number from Sarah( supervisor for farmers)...the receptionist her name starts with an A..forgive me I can't remember how to pronounce it was very helpful and friendly over the phone. She booked my appointment immediately for the next day and worked with my schedule. I was very pleased. When I showed up the first thing I said to A...was WOW IT'S SO CLEAN...AND BIG in here. What a nice surprise. A offered me some coffee or water while I waited one whole minute for Eddie to meet with me. Very prompt! We went outside I showed Eddie the damage and we went back inside. He said they were going to take if me and my car and that he would be in touch with estimate and length of time. Eddie and A both offered enterprise to me and their porter took me there right away. The customer service here at Gerber is one of the best I've ever experienced. I received a call the next day or so from Eddie, he explained everything and have me the date my car was ready. It was ready I believe a few days early but in order for their 100% customer service there was one little part they were waiting on. Due to my schedule conflict they allowed me to come in the next morning to pick up my car....so nice. When I did arrive my car was prefect, clean inside and out. We went over the damage repair then walked in. A then have me my keys and a folded card with all my information and discount cards for my future return. I WILL BE USING GERBER AGAIN! I will also be referring this company to all. I don't usually take the time to do these survey's but Eddie and A( so sorry I don't remember how to pronounce her name) deserve a 100% satisfactory from me. I was so happy that I was asking where does everyone have lunch so I could cater in for the staff. Weird right...well it was for me because this is seriously the first time I've been so well taken care of and I didn't have to return from something missed. Thank you again!!! Amber Freeland
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service!
Customer Service - 5.0/5.0 -
Excellent customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Dirty car and poor communicatio
Customer Service - 1.5/5.0 -
Less than professional responses