Gerber Collision & Glass - Addison

My Experience - 5.0/5.0 -

I have zero complaints. Your customer service is A1. I trust Gerber

My Experience - 5.0/5.0 -

Everyone was very nice and professional and explained everything with great detail

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kept me well informed on how the car was being worked on

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Gave me updated info on my car repair

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My blazer road nice with no noise coming from the back where the damage occurred.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The paint matches and my blazer rides perfectly. Good job.

Customer Service - 5.0/5.0 -

Updates were weekly.

My Experience - 5.0/5.0 -

Great updates and service from start to finish

Likely to Recommend - 5.0/5.0 -

Yo lo recomiendo al 100%

Repair Quality - 5.0/5.0 -

Súper amables rápidos y muy eficientes. Lo recomiendo al 100%.

Customer Service - 5.0/5.0 -

Super efficient

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

I would have given them a 10 except when they ordered the part that I needed they failed to order the complete part so I had to bring it in twice other than that everything went as expected

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team did an excellent job repairing my car and making it look like new. They went above and beyond to detail the whole car too.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You Didn't a Good job Takes

Likely to Recommend - 5.0/5.0 -

Would highly recommend Gerber to family and friends!

Repair Quality - 5.0/5.0 -

Great service, great people, great work on our car...we are very pleased and would highly recommend!

Customer Service - 5.0/5.0 -

Great customer service they kept us informed on the progress of the repair very nicely.

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication, excellent customer service, and extremely helpful staff. Highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional staff and my repairs were completed well before the estimated date.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Natalie was great throughout the whole process!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jim and Natalie are the kind of employees that companies wish they had.

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

I still didn't get the parts. I asked to have the remainder parts left but I didn't see them in my car.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The mirroring camera seem to be working okay so far. Asked to see parts that were remaining left over but I didn't get them. Staff was kind and friendly. Just had to wait 45 minutes for my car in the lobby. Appreciated the ride home.

Customer Service - 4.0/5.0 -

Staff was kind and friendly

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

The employees were very kind to me. Answered questions, were happy to take my phone calls, check on the status of my work. However, I was told that Gerber would call 2 hrs later to give me an update. They did not. It happened again that afternoon. I was given an approximate quote for a price, and thetly forgot to add in the hrs of labor. My had sticker shock when I came in to pay for the work.

Customer Service - 4.0/5.0

Returned Clean