Gerber Collision & Glass - Addison

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The level of service was superb.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

You did not connect my front turn signal wiring in my bumper that was replaced. The turn signal on my dashboard flickers very rapidly. This did not happen before, and is a factory indicator that the signal lights are not working. I called Natalie 2 times to see about having it fixed. 8 have off Mon Jan 20th and can drop off for someone to fix. They have my number

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

I'm needing my TURN SIGNAL installed/ repaired becasue it does not work.

Customer Service - 0.5/5.0 -

My bumper was replaced due to someone hitting me. I got my car back and the "Front Head Lights" do not work. The turn signal rapidly flickers on my dashboard, and that was not like this before the repair. I would like to arrange it be fixed! I'm available to drop off MONDAY, JAN 20th at any location.

My Experience - 5.0/5.0 -

Everything

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It was a very smooth process and the lady at the front desk was very nice and helpful. She deserves a raise! :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They treated me very well. Excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repair looks good and was finished on time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I really appreciated the twice weekly updates this time and the relationship with Enterprise where I could have left the rental car with Gerber for return. The communication was superior and service excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

As mentioned on the texted survey, I was quite pleased with the twice weekly updates this time around as well as the relationship with Enterprise, which gave me the opportunity to drop off my rental at Gerber, if I wanted.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They were able to make the repairs in a very timely manner and were very responsive to all our needs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everything went smoothly.

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 2.5/5.0 -

Customer service was great yet we are discouraged with the calibration issues.

My Experience - 5.0/5.0 -

Loved the service ,noei is such a great guy I will be recommending and I will always go to gerber collision loved the service and how beautiful they left my truck! Thank you.

Likely to Recommend - 5.0/5.0 -

10 very likely excellent service communication and support!

Repair Quality - 5.0/5.0 -

Loved the work on my truck I am greatly satisfied Noey of Addison was a great help thank you so much very happy & satisfied. I was referred by Laura salazar she said you all are the best at Gerber collision and she wasent lying loved it.

Customer Service - 5.0/5.0 -

100% satisfied

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0