Gerber Collision & Glass - Akron
In operation 81 years, 28 years at this location.
Gerber Collision & Glass - Akron offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0 -
My first experience I felt like Gerber Collision or glass or insurance company who try to scam me, i don’t understand. They put after market parts not fix properly.
Repair Quality - 2.5/5.0 -
I didn’t get any estimates from insurance company and Gerber collision glass. The door and looking glass were not fixed well. Painting job was good. Window glass does not work properly. Looking glass was shaky makes me dizzy and it was not original after market replacement, it’s totally faulty doesn’t work right.
Customer Service - 2.0/5.0 -
Person in the front desk is always busy.
My Experience - 5.0/5.0 -
GEBER DID A AMAZING JOB WITH MY CAR! Very fast and communication was very well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They have been amazing kept in touch with us every step of the process explained things as needed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gerber gets the job done.
Likely to Recommend - 3.5/5.0 -
Because of the reasons stated above. I would caution a friend regarding communication, follow up and meeting of deadlines.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Giving a 5, because I was told several times throughout this process that my car would be ready. Initially it was to be ready November 28 and I just picked up today December 10. The Akron location sent it to the streetsboro location for pick up with it still having a dent in the door and a non functioning headlight module. This led to further delays. I just wish the communication was better and not sure why Akron would release the car for pickup with a dent and a non functioning headlight module
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Paint scraped up around re install on tail light. Dirt in tail light. Not willing to give back for weeks. Rental vehicle was smelly and seats were filthy! Way longer than expected for the original 7 - 10 days
My Experience - 5.0/5.0 -
Absolutely one of the best experiences I've had. Steve and his team were incredible
My Experience - 5.0/5.0 -
They were very courteous friendly and kept me informed. I will definitely recommend them to family and friends. I gave them a 10 out of 10
Likely to Recommend - 5.0/5.0 -
Will use again
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a very convenient operation because.when I dropped my car off I was back on the road in a really nice rental car in an hour! Then on completion of repairs all I had to do was hand in the rental key & I was back on the road in my repaired car. Very convenient!
Likely to Recommend - 5.0/5.0 -
I would recommend Gerber to a friend!
Repair Quality - 5.0/5.0 -
Repairs were complete! When I turned my damaged car into Gerber Collision I was driving a very nice rental car in 1 hr.! Then when I picked up my repaired car at Gerber Collision all I had to do was turn in my rental key & that was taken care of!
Customer Service - 5.0/5.0 -
Very good customer service!
My Experience - 5.0/5.0 -
Gerber went above and beyond when taking care of my vehicle. I’ve never been so happy with repair work as I was when I picked up my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber went above and beyond with my vehicle repair.
Customer Service - 5.0/5.0 -
The only facility I will trust with my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and organized. My car looks great!
My Experience - 5.0/5.0 -
The work was done so fast an efficiently. The repairs were explained to me in a way I could understand. The staff was kind and courteous. I shall refer all my friends and family
Likely to Recommend - 5.0/5.0 -
To all my friends and family
Repair Quality - 5.0/5.0 -
They were fast ,effcient and hospitable
Customer Service - 5.0/5.0 -
Very hospitable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I hadn’t heard of Gerber Collision before a deer hit my husband’s car. After working with them I would not hesitate to recommend them to anyone needing their service. They were very upfront and kept me informed regularly as to the progress they were making. Hopefully we won’t have to use their service again but in case we do I wouldn’t hesitate to take my vehicle there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Theyvseemed to have done a fine job.
Customer Service - 5.0/5.0 -
It was fine
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone from the nice lady at the front desk to the technicians were very friendly. They listened to my concerns and addressed them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team did a wonderful job fixing my vehicle and ensuring I was in the loop of the status of the vehicle.