Gerber Collision & Glass - Albany (Ny)

4.8 (656reviews)
96%
709 3rd St,  Albany,  NY  12206
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Albany offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Call
Email

Reviews (656)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Regular text and phone updates were frequently highlighted as a standout feature, keeping customers informed every step of the way. Many appreciated vehicles being completed ahead of schedule, along with the thoughtful touch of interior and exterior cleaning. A few customers noted areas for improvement, including occasional delays beyond promised dates, inconsistent communication toward the end of repairs, and isolated concerns about follow-up on unresolved issues - all directly reflected in their feedback.
AI-Generated from reviews written in the last 12 months
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"Car came back in perfect condition! They did an outstanding job. The staff were very pleasant and helpful. I would ..." Read more
"... was satisfied with what had been done. Both times, my car looked as though it had just been driven off the lot! Prior to Gerber, I'd never done business with a body ..." Read more
"Gerber did an excellent job repairing my damaged car. They kept me informed about the progress and had ..." Read more
"... body shop. No job is to big or to small for them to bring your vehicle back to like new condition. They also have the platform needed to work with ..." Read more
"I was impressed, my car looked like it came right off the showroom floor and they went above and beyond, by cleaning my car ..." Read more
"Communication was a 10 out of 10 I never had to call I was always updated from start to finish"
"While they did a beautiful job in the end... their communication was poor"
"Nice people; car was done to perfection; really appreciated the frequent text updates; appreciated the convenience of being able to leave ..." Read more
"Great communication and flawless work! They are car body artists of perfection. Im an insurance ..." Read more
"... However towards the end of my car finally being done. I had to call to find out when my car would be available" Read more

My Experience

It took longer than expected, but the repair was done with care and they did keep me informed with the progress every week.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work done on my car was 5 stars out of 5. However I was told to bring my car in 4 days before work was started. Because of this I incurred more car rental fees than I should have.

Likely to Recommend

Repair Quality

Great work. Updated daily. Done when stated

Customer Service

Great work. Updated daily. Done when stated

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It looked like you did a very fine job on my car. Thank you for keeping me informed on the progress.

My Experience

Stephen was great. I told him I didn't have a rental, he got my jeep in and finished b4 the anticipated time. Thank you Stephen and team members.

Likely to Recommend

Repair Quality

Stephen was great. He got me in n out, kept me updated n sped up the process. I was totally grateful. Thanks Gerber

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service quick turnaround

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They were great !

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service at Gerber was excellent. We were kept informed of progress on a daily basis by our technician. Gerber handled all the insurance processing without a hitch. And they made it so easy to pick up and drop off my car rental! I would refer them to all my friends without any hesitation!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Brackets (2) missing from my tonneau cover. Spot on driver side front fender found to have been scraped, not sure why.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My only complaint is that the completion date kept being pushed out. The initial time was about a week but it ended up being over two weeks. The repairs look good and the staff was friendly and professional.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The order of texts were confusing...first the estimate has been sent; then repair is underway; then the parts are here and the repairs will start; then your nearing completion; then your replacing damaged parts. This is this order of the texts on different days. You were clear about the estimated completion. But it sounded like it might be done early so I had to find rides to get to work because your closer to work than home. Then it wasn't, very frustrating.

Customer Service

Everyone i spoke with was friendly and helpful

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I appreciate the professionalism of the staff It helped that I was kept informed of the progress

Likely to Recommend

Repair Quality

Customer Service

It took a few weeks for the repairs but they updated me frequently

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and I do appreciate the extra touch of the occasional text with updates. ALBANY staff is great, very professional and personable.. pleasure to deal with

Likely to Recommend

Repair Quality

As I stated in first review, the staff in Albany was great and I highly appreciated the text updates

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I felt comfortable when I dropped my car off, they went through everything and had it completed in a timely manner. They kept me informed every step of the way. Very friendly and did a great job on the work.

Likely to Recommend

Repair Quality

Was very pleased with the service. Communicated and did the repair timely.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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