Gerber Collision & Glass - Ann Arbor/Industrial HW
Gerber Collision & Glass - Ann Arbor offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0 -
If anyone asks, I will tell them to check with other shops around estimate of repairs and parts delivery before dropping vehicle off.
Repair Quality - 2.0/5.0 -
It took 3-months. Repair appears to be fine right now, but I just got it back after 87 days in your shop.
Customer Service - 4.5/5.0 -
Sam did a great job of keeping me abreast of the delays and timing.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Leslie was amazing!
Customer Service - 5.0/5.0 -
Leslie was amazing!
Returned Clean
My Experience - 5.0/5.0 -
You finished the repair several days before the expected date
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt, car looked like new, managed expectations well and finished well before expected date.
Customer Service - 5.0/5.0 -
Sam is personable and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I'll be happy to sing Gerber's praises to anyone who needs a body repair!
Repair Quality - 5.0/5.0 -
We’re thrilled with the results! The color match is seamless.
Customer Service - 5.0/5.0 -
Wonderful service from everyone we dealt with! Communication was steady throughout the progress of the repair.
Returned Clean
Likely to Recommend - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Front initial estimate to final result. Experience was pleasant and convenient. They went out of their way to accommodate my schedule and were able to return my car a few days early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was pleasant, and the job was done quickly and competently.
Likely to Recommend - 5.0/5.0 -
Would absolutely recommend and if any future repairs are needed, I’ll be taking it back to Gerber!
Repair Quality - 5.0/5.0 -
Very satisfied with repair and with the quality of customer service received throughout the process!
Customer Service - 5.0/5.0 -
It was phenomenal. Staff worked with me, answered all questions, and helped me get my car back as soon as possible. I couldn’t be more happy with the service i received
Returned Clean
My Experience - 5.0/5.0 -
Leslie was very good to work with. She kept me informed all the way as far as the progress on my vehicle very pleasant answered all my questions provided great customer service. Also the Service lady at the desk that finished my claim for me on 77 2026 was very efficient very helpful very courteous
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
I thought the color match would be closer on the bumper.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent people and work results
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I hope to never need collision repair again, but if I do it would be nice to have the text message system be clear I can chat with someone (rather than calling). I asked when we picked up the car, because it seemed like it might be one way (push only)
Likely to Recommend - 5.0/5.0 -
The shop team was great, however you should know that people don’t walk around recommending repair shops.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It would be nice of the text message system was clearer that it was 2-way. Would have saved the shop office some calls
My Experience - 5.0/5.0 -
Very communicative throughout the process which helped keep me up to date on the state of repairs. Finished repairs earlier than estimated which was great!