Gerber Collision & Glass - Ann Arbor/Washtenaw Ave

4.8 (6,413reviews)

98%

(734) 971-2500

3345 Washtenaw Ave, Ann Arbor, MI 48104

98%

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3345 Washtenaw Ave
Ann Arbor, MI 48104

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About Gerber Collision & Glass - Ann Arbor/Washtenaw Ave

See Photos

3345 Washtenaw Ave
Ann Arbor, MI 48104

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 81 years, 12 years at this location.

Gerber Collision & Glass - Ann Arbor offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

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Website

Reviews (6,413)

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Rating

5,494 Customers Rated

5 Stars

72.7% Complete

(4664)
4 Stars

8.3% Complete

(532)
3 Stars

1.8% Complete

(117)
2 Stars

1.2% Complete

(77)
1 Star

0.4% Complete

(23)
< 1 Star

1.3% Complete

(81)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom-fresh upon return. The team earned high marks for proactive communication through texts, calls, and emails throughout the repair process. A standout highlight across reviews was vehicles being completed ahead of schedule, often days or even weeks early. Customers also expressed genuine delight at receiving their cars cleaned and detailed inside and out, describing it as an unexpected but appreciated bonus. A few customers noted areas for improvement, including more accurate timeline estimates and more consistent status update communications, as mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"... reviews so I went with it. Im glad I did, because they did such a great job with everything. I will be doing a google review as well!" Read more

"Top notch service and workmanship"

"Exceptional service and really great repair work. Can't tell that anything happened! Need to add: ..." Read more

"Excellent work, prompt support, and a close integration with the rental car agency made for a highly satisfying ..." Read more

"Excellent quality repair, couldnt tell that car was ever damaged, great communication, cleaned and detailed car after ..." Read more

"Two weeks early!"

"... rental. Even took care of returning the rental for me. Promised the car in 7 days, and were able to get it back to me in 3. WOW. Even cleaned it way better than I ever have! ..." Read more

"Gerber was fantastic. They predicted 12 days for my car and it was done within 2 days. Everything looked great on my car. Thank you Gerber!"

"Originally I was told the repair would take about 2 weeks but it was over a month"

"... it was going to take awhile and so did they, but they still kept me updated throughout the process. Very pleased with how consistent they were." Read more

"... progress and presentation of vehicle when finished. Communications were excellent." Read more

"Communication throughout the repair process remained consistent."

"I was receiving communication but the timeline communicated was pretty inaccurate which left me confused"

"... warned that was a possibility, so no huge deal. 2 Was told I had received a text with an update but it had never been sent. Then after my car was picked up I received several ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication