Gerber Collision & Glass - Arden (Nc)
In operation 85 years.
Gerber Collision & Glass - Arden (NC) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I was disappointed with my experience of my car repair. When I walked in to bring in my car as I am waiting I hear a loud burp from an employee to begin with. Even this was discussed with the girl working there as she heard it too and was embarrassed. I hate she has to hear that all the time Not very amusing or professional. When we walked around my car, I showed the guy 2 small dings on the car, which was near the part being repaired, I asked if they could touch that up, he said he would ask in the garage if they could. I thought surely since they will be painting a large portion they could do that easily. Nope it wasn't and wasn't even mentioned. Matter of fact, they never even walked around my car to show me the repair or explain it. He wanted to just get my money and get me out of there on a Friday afternoon. So, no my experience was not good this time. I have used this business several times over the years and with the bad way it went with the Rental Car and this, I am not so sure I would use them again. I did not feel they valued me as a customer and could care less. The girl in the office was nice.
Customer Service - 0.5/5.0 -
See previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very impressed with this first home experience
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent however I just went through the car wash and it leaked a little around the trunk door
Customer Service - 5.0/5.0 -
Excellent however I just went through the car wash and it leaked a little around the trunk door
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great people,great service
Repair Quality - 5.0/5.0 -
Would recommend you to anybody,they are all very professional
Customer Service - 5.0/5.0 -
They were very friendly and worked hard to satisfy us
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional. Kind. Kept us informed.
Customer Service - 5.0/5.0 -
See first comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, quick turnaround.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were really good and I do recommend this place
Repair Quality - 5.0/5.0 -
They were great. They kept communicating and got my car done as soon as possible.
Customer Service - 5.0/5.0 -
They had great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
It was overall a good repair and I would refer a friend.
Repair Quality - 3.5/5.0 -
The paint job was great! The door isn't shutting all the way now after a replacement was made. I need to get it adjusted. But, overall satisfied with the door.
Customer Service - 4.5/5.0 -
Very good service. Chris was constantly emailing and texting or calling to give me updates.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’m so happy with Gerber I’ve already told several people about your wonderful company and partners!!! Thank you!!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The suspension shop that my truck was sent to seemed to do a great job. On the back end, the collision shop had good updates via text. But failed to replace the front valance/air deflector on the bottom of my bumper which was damaged during the incident and has a crease from the tow truck cable during transport. The gap between fender that was replaced and the door isn't aligned very well either but overall I'm happy to have my truck back.
Customer Service - 4.0/5.0 -
Good communication via text and email.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job from start to finish!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Receptionist was great, and so was Chris
Repair Quality - 5.0/5.0 -
Good people and good service
Customer Service - 5.0/5.0 -
Good customer service. Still waiting for a couple of parts, but it's not Gerber's fault the delivery is delayed