Gerber Collision & Glass - Candler (Nc)

5.0 (110reviews)
100%
2287 Smoky Park Hwy,  Candler,  NC  28715
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In operation 85 years.

Gerber Collision & Glass - Candler (NC) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (110)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and excellent communication throughout the repair process. Many highlighted the high caliber of repairs, with vehicles returned looking brand new and paint jobs described as flawless. The regular Tuesday and Thursday text updates were frequently mentioned as a standout feature that kept customers well-informed and at ease. Timeliness was largely commended, with several vehicles completed ahead of schedule. Customers also appreciated the friendly, welcoming atmosphere and the extra care taken with vehicle cleanliness. A few customers noted minor delays due to backordered or ill-fitting parts, though they acknowledged these were handled transparently and professionally. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"My service was completed very quickly, with outstandingly professional service and care. Updates almost daily, and the paint job is a 1010. ..." Read more
"Very professional and friendly service. Repairs are expertly done!"
"The vehicle looked like it had just rolled out of the dealer's showroom. Excellent work!"
"The quality of work was outstanding! Very pleased with the results!"
"... job! Everyone was very professional and helpful. All repairs were done quickly and it looks great. Thank you for your dedication to detail and customer ..." Read more
"Was done 3 days early!"
"Service was completed before the scheduled repair date"
"Awesome job and we got our Honda back a day earlier than expected. Thanks to all of you."
"Workmanship was excellent. I thought the timing was a little slower than expected."
"... Had minor problem, but taken care of right away! Everything done that they said would be done in the time they allowed. Highly recommend! 10 out of 10! Jim" Read more
"The communication I received was what made my experience so good. If delays are communicated and updates are ..." Read more
"Very prompt service. Excellent communication throughout the work process. Work appears high quality thus far."
"The staff were very helpful and friendly they kept me updated about the repairs cost and progress. I would recommend your company to anyone."
"... pleasure to work with and our repair looks great. We really appreciated the text status updates also!" Read more
"Great job with wonderful communication"

My Experience

Appreciated the expertise, communication, and timely turnaround for going through the repair process from the Gerber Collision Team. My expectations were definitely met.

My Experience

Very friendly and helpful staff.

My Experience

Gerber took in the car when others were “too busy “. Kelly was VERY nice to us and extremely helpful in getting the repairs going. Rik was great at keeping us updated twice a week. Car seems to drive good and looks great. I really appreciate the great work! I will absolutely recommend this Gerber to anyone who needs repairs!!!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber did a fantastic job of getting the dent out of the hood and blending the paint with the hood and fender.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was extremely pleased with the entire experience. Rick was courteous, professional, and very informative. I would highly recommend Gerber to a friend or family member. Everything was explained and went without a hitch. Thanks!

Likely to Recommend

Repair Quality

I could not have had a more positive experience. Rick was very helpful, professional,and easy to work with. Everything went exactly as was explained to me. I would definitely recommend Gerber to a friend or family member. 👍👍👍

Customer Service

As mentioned, Rick was awesome as well as everybody in the office…thanks

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rik, Kelly & the mechanics & body repair specialists have handled my Ford beautifully. I have never had such professional, timely and trusted people to take care of my vehicle in my 66 years. So, Thank you ! Your team in Candler, NC are the very best !

My Experience

Nice staff. Great communication along the way. Final results turned out really well. We appreciate it!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome job thanks

Customer Service

Awesome job thanks

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your communication was far above expectations. The work was done quickly and professionally. Your staff went out of their way to be friendly and answer all of our questions. It was a pleasure doing business with you.

Likely to Recommend

Top notch all the way.

Repair Quality

Best service ever. Will recommend to everyone.

Customer Service

10 in every category.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and everyone was very professional.

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work from this organization. Very satisfied with office staff and repair Staff

Customer Service

Qualified and friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would most definitely refer to friends and family

Repair Quality

Awesome job and will recommend Gerber Collision to others

Customer Service

Lady at the front desk was real nice and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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