Gerber Collision & Glass - Arlington Heights
Gerber Collision & Glass - Arlington Heights offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very attentive service. They kept me informed on the progress of my car. Always available to answer questions.Would definitely recommend,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
They called me at the last minute at approximately 3:45 PM on Friday and asked me to come pick up my car. I spoke with the woman at the counter, who was training another lady, who told me that the repair work had been completed. Since it was already Friday evening and they were preparing to close, I asked if I could pick up the car on Saturday instead. She told me that it would be better for me to come pick it up that evening. I specifically asked her whether all of the agreed-upon work had been completed, including buffing out the ceramic-coated panels. She told me that it had. I then asked her to verify this with the shop manager, which she did, and I was assured that everything had been completed. I arrived at approximately 4:45 PM and paid for the vehicle, expecting to leave immediately because I had made arrangements to be somewhere by 5:30 PM. After receiving the keys, I walked out to the car and immediately noticed that the ceramic-coated panels had not been buffed as agreed. When I brought this to their attention, the manager appeared frustrated and ultimately came outside with a drill and buffer and began buffing the vehicle in the parking lot. As a result, instead of being able to leave promptly after paying for my vehicle, I was delayed until approximately 5:45 PM. This situation was extremely frustrating and could have easily been avoided. I had specifically confirmed before arriving that all of the work, including the buffing of the ceramic panels, had been completed. The lack of attention to detail and the failure to properly verify the completed work caused a significant delay and resulted in issues with the people I had arranged to meet at 5:30 PM. As a results they half did the buffing of my panels. I don’t believe I’ll be going back for another round of business. I expect better communication, attention to detail, and quality control from a professional repair facility, particularly when the customer specifically asks for confirmation that all agreed-upon work has been completed.
Customer Service - 0.5/5.0 -
They called me at the last minute at approximately 3:45 PM on Friday and asked me to come pick up my car. I spoke with the woman at the counter, who told me that the repair work had been completed. Since it was already Friday evening and they were preparing to close, I asked if I could pick up the car on Saturday instead. She told me that it would be better for me to come pick it up that evening. I specifically asked her whether all of the agreed-upon work had been completed, including buffing out the ceramic-coated panels. She told me that it had. I then asked her to verify this with the shop manager, which she did, and I was assured that everything had been completed. I arrived at approximately 4:45 PM and paid for the vehicle, expecting to leave immediately because I had made arrangements to be somewhere by 5:30 PM. After receiving the keys, I walked out to the car and immediately noticed that the ceramic-coated panels had not been buffed as agreed. When I brought this to their attention, the manager appeared frustrated and ultimately came outside with a drill and buffer and began buffing the vehicle in the parking lot. As a result, instead of being able to leave promptly after paying for my vehicle, I was delayed until approximately 5:45 PM. This situation was extremely frustrating and could have easily been avoided. I had specifically confirmed before arriving that all of the work, including the buffing of the ceramic panels, had been completed. The lack of attention to detail and the failure to properly verify the completed work caused a significant delay and resulted in issues with the people I had arranged to meet at 5:30 PM. I expect better communication, attention to detail, and quality control from a professional repair facility, particularly when the customer specifically asks for confirmation that all agreed-upon work has been completed.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The whole experience, from beginning to end, was professional. I was kept informed every step of the way and every thing was just as I was told it would be. Thank you Rudy and the ladies at the front desk. The service was excellent!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top notch staff the whole way! Thank you Rudy and office staff for making this so easy!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
On time as the schedule
Likely to Recommend - 5.0/5.0 -
Very satisfactory
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They’re on time as promise and good.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very efficient and easy process. From the estimate, drop-off, pick-up, and the communication along the way, everything went very smooth. I am pleased with the work that was done and the whole operation. Would highly recommend! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Three thumbs in! Very happy with the work and the overall experience!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional job and courteous staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the 2nd time I used Gerber and very happy with both times
Repair Quality - 5.0/5.0 -
quality looks good
Customer Service - 5.0/5.0 -
Very happy with Gerber service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gerber always have done a great job for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alejandra at the front desk and Rudy, the repair person were amazing! They also had the car done way before the anticipated date, since they didn't find any other issues internally. My car looks amazing! Thank you!
Customer Service - 5.0/5.0 -
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