Gerber Collision & Glass - Aurora/Lake St.
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Aurora/Lake St offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks really good
Customer Service - 5.0/5.0 -
Great place
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service
Customer Service - 5.0/5.0 -
Team professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good service, car looked good as new. Very satisfied and amazing customer service. 5/5 stars
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
This is my second time having to come in to get my car fixed. And every time I need to get something fixed everything is always amazing! My car looks brand new! Every time great customer service very friendly environment thank you to Mike and everyone who work on my car. If I ever need more work done, I will definitely be coming here again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys did a great job. And I will do business with your shop again if it is ever needed, you kept me informed of the process and I appreciate your work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
100% satisfied. My car looks like it was never damaged. Hats off Mike and Michelle who were very pleasant to deal with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Employees were Friendly and helpful, Highly satisfied with work done in my truck, Manager explained about warranty and care while paint still fresh, Certainly I will recommend it, especially since I had a bad experience with other shop .
Likely to Recommend - 5.0/5.0 -
I indeed will recommend your services
Repair Quality - 5.0/5.0 -
Great service was treated in a very friendly way, The assessor was knowledgeable and explained the work needed to be done and Manager took time to explain warranty and care process, there was no rush on his part to let me out the door.
Customer Service - 5.0/5.0 -
Yes very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I was satisfied with the customer service but would warn about the timeliness and definitely advise them that they will need a rental car.
Repair Quality - 3.0/5.0 -
The customer service was great and everyone I talked to was really nice. I dropped my car off on a Wednesday morning and was told by the front desk that it would be ready on Friday. I did not get a rental as I was under the impression I would have to pay for it and it would’ve been helpful to be talked through that process (I am also aware that this is also usually done by your insurance so I’m not dwelling too much on this from Gerber). When I didn’t receive a call by the late afternoon, I called them to ask when my car would be ready and they told me by Tuesday or Wednesday. On Wednesday I was then told it would be Thursday but that one of the parts had a tear and needed to be replaced again and repainted. On Thursday I called again and they said officially my car would be ready on Friday. They called me Friday morning to pick up my car and I was satisfied with the work they put into it. My car was in the shop from a Wednesday to a Friday the week after for a total of 8.5 business days (they only open for a few hours on Saturday). Although the customer service was great, I would’ve appreciated to have been told how long the repairs were gonna take instead of being given a rough estimate that was not at all accurate.
Customer Service - 4.5/5.0 -
Everyone I talked to from the front desk to the repair guys were really friendly.