Gerber Collision & Glass - Aurora/New York St.

My Experience - 5.0/5.0 -

Spot on communication and solid on estimate and professional and affordable service . Front desk staff is most lovely and help out in making me understand the entire process .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Miss Lynn was the sweetest at the front desk

Likely to Recommend - 5.0/5.0 -

Excellent service

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0 -

Excelnt

Returned Clean

My Experience - 5.0/5.0 -

Staff kept me well informed regarding the process and progress of my car repair. Everyone was courteous, friendly and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Love the repair, thankful for completing the work in a timely manner

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent work and communication. Lynn at the front office is very pleasant and detail oriented when helping answer all my questions. Great team overall!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent team with great communication. Their work was excellent!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience

Customer Service - 5.0/5.0 -

Very friendly and helpful staff

Returned Clean

My Experience - 0.0/5.0 -

Misalignment of parts and door, shaky mirror, and parts not on par with Honda quality. Car pulls to left when steering is let go. Repair is not to manufacturer specs.

My Experience - 5.0/5.0 -

✅✅✅✅

My Experience - 5.0/5.0 -

Everyone involved was so helpful and kind, and answered all my questions. I felt very pampered! It was a no-stress event! I would recommend Gerber Collision and Glass to anyone looking for car repairs. They are a great bunch!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great after sales service where I was charged additional 5 days rent from the rental company, this was mainly for the delay caused by collision center for assembling certain parts but then my auto insurance just covered 30 days rental. Since the repairs took an additional 5 days and then my car was ready the collision center covered my additional 5 days car rental. I wanted to specially thank Lin for ensuring everything fell into place and I did not face any hassles

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional service from start to finish!

Customer Service - 5.0/5.0 -

Helpful, clearly communicated about the process for my repair.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good work n would recommend to my friends

Repair Quality - 5.0/5.0 -

Thank you . Everything good

Customer Service - 5.0/5.0 -

Great

My Experience - 5.0/5.0 -

The staff is wonderful and very helpful. The work was outstanding. Thank you team!!

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

Great service great job great people. Thanks.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Not totally happy so I would not recommend. I would explain why and let them make the choice.

Repair Quality - 3.5/5.0 -

Picked up my car on 7/13 after 4pm. Car stopped on 7/14 around 2pm. Stranded at the hospital picking up my daughter. Called Gerber and guy came out and jumped my car. Rode max 20 minutes to my daughter's house. When I cut the car off it did not start again. Called Gerber again and was told by Nancy the car cutting off has nothing to do with accident Diagnostic test show my battery was low. She thought I was told about this. I told her I was never told this. My battery was new and just purchased in January 2026. That was the service I got. Not concern that I was stranded. I called and had my car towed to where I get any work done on my car. They found that the alternator was no good they installed in January. That is the reason the car did not start because the battery was not charging. Gerber had my car June 29th thru June 14. I can't believe the car didn't start some of those days and they didn't mention it. I am very disappointed in this. Thank God I was not too far away otherwise I could have been stranded miles away from my home and alone.

Customer Service - 2.5/5.0

Returned Clean