Gerber Collision & Glass - Austin/N. Fm620

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job!!

Customer Service - 5.0/5.0 -

Very nice and accommodating

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

Work scheduled to be completed in December, but not completed until mid Feb. Poor management of schedule and customer expectations.

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Small scratches near by

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent execution and communication. We were skeptical with a new location and were absolutely pleasantly surprised and satisfied with the service..

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Sure, if someone needs a recommendation. I would tell them to go to Gerber.

Repair Quality - 5.0/5.0 -

The repair looks great!

Customer Service - 5.0/5.0 -

Everyone was nice and very helpful. They were able to answer all of my questions.

Returned Clean

My Experience - 5.0/5.0 -

Car looks great👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I'm a little concerned about the shop management and actions I received

Repair Quality - 3.5/5.0 -

Store Manager failed to return for messages I left for him; I was not happy. He did get my messages so there's no excuse.

Customer Service - 3.0/5.0 -

Action items and practices didn't follow established and communicated messages. Inconsistencies seemed to be what I got.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Paying by company check was a challenge. Should have used a cc

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Efficiency, communication and customer service were top notch. My car came back in pristine condition and the workmanship on my repair was of quality.

My Experience - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0 -

Everything about this shop was exceptional.

Repair Quality - 5.0/5.0 -

Everything was smoother than expected. Staff is friendly, helpful and professional. My car looked great and was clean INSIDE and out. Just a great job!!

Customer Service - 5.0/5.0 -

See previous

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Should I need additional body or glass repair, I will return to this location. Entire experience was top notch!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Entire staff met my expectations in every way. I was kept up to date at each stage. My car looks like new. I hope to never need this type of repair again, but this team actually made it a pleasant experience.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

It took almost a month before the estimate was done and then the parts ordered. Also the wheel should have been sent out for reconditioning as soon as it was noted that this was needed rather than waiting for all the parts to come in and the repairs to be done. This would have have allowed the car to be finished a week earlier.

My Experience - 5.0/5.0 -

I am very happy with the results of y’all hard work fixing my car! The best of all is the costumer service provided , mr. Jay Gonzalez is very professional and kindly! And the front desk lady Ronda, is also very kind to costumers!

Likely to Recommend - 5.0/5.0 -

Absolutely, I would recommend this shop to anyone in the Austin area! Gerber collision did a fantastic job fixing with my car. I definitely will give Gerber Collision a 5 star review!

Repair Quality - 5.0/5.0 -

I am speechless my car looks brand new. You guys did an amazing job with my car!

Customer Service - 5.0/5.0 -

Excellent ! Mr. Jay Gonzalez is very professional and kindly to customers and he kept me updated during all the process of repairing my car. What to tell about the front desk lady Ronda, she very polite and friendly to customers too!

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased with the constant status updates.

Customer Service - 5.0/5.0

Returned Clean