Gerber Collision & Glass - Austin/N. Fm620
In operation 85 years.
Gerber Collision & Glass - Austin / N FM 620 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The folks at Gerber were very courteous and explained everything thoroughly. The kept us informed throughout the repair process. We are extremely satisfied with the job they did.
Likely to Recommend - 4.0/5.0 -
Overall repair was pretty good given the amount of damage that was present.
Repair Quality - 3.5/5.0 -
Numerous issues with the replacement doors and associated window glass and rubber trim/gaskets. Planning to take car back for warranty worked
Customer Service - 4.0/5.0 -
It took about 2 months to complete the repairs so we ran out of rental car coverage. The repair shop did pick up the rental costs but we had a gap which we had to pay out of pocket. The repair shop did not proactively contact us to make these arrangements.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
Customer service was great when needing to talk to someone. I felt like the text updates were misleading. They would mention that the car was almost done, then I wouldn't hear anything for days and was forced to call. But the first look at the car after it was "done" was disappointing. There were several cosmetic issues that should have been caught in the final QC. We had to send the car back into the shop to address. Even now there is still an outstanding issues that we will have to bring the car back in for.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
My vehicle is not fixed professionally. The door that was replaced or panel does not fit the door. When driving it sounds as though the window is cracked open or the door is not fully closed. The door is not smooth to close. The buttons are not flush on the panel. For example the lick /unlock button is not flushed. The left front head light has a cracked seal @ has water inside the light cover. The back driver door was not repaired & the left fender still has missing paint where the 2nd deer hit. My back bumper cover to the towing department is broken. I’ve had to put Gorilla tape to keep it from falling off. There is still noise in the bearings or the axle when I turn to the right or the left on both the left and right tires. I can still hear a belt Squealing and making noise when I am running the heater or the AC. And the car still pulls to the left. The car does not drive smooth, it rattles almost as if driving down a bumpy road. I also still have the oil leak. I see oil spots where I park when I move the car. A also oil is leaking from the left tire where the first deer hit. After talking to the floating GM a Emilio I felt that somebody was finally listening but he was only able to do so much in the short period of time that he was there. This accident happened October 4 this has been well over three months and unacceptable..
Customer Service - 1.0/5.0 -
Although I understand that a lot of the delay had to deal with the insurance company progressive, I did speak with Cody back in October and told him everything that the car was doing after the accident and he assured me that anything that was accident related would be taken care of. However there’s a number of issues that are still not resolved and I am extremely dissatisfied.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Repair looked really good, like it had not been hit by car. My car looked like they vacuumed the interior.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very very very good place to have work done on the car I will definitely recommend you to others and bring my business back Will probably put something good on the web site
Likely to Recommend - 5.0/5.0 -
Very user friendly
Repair Quality - 5.0/5.0 -
Excellent service and customer interaction
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good people
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication, thank you! Good job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job,thank you. Very friendly. Replies quickly. Car looks great.
Customer Service - 5.0/5.0 -
Very friendly, answered questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were responsive to our needs. We had made it clear that we needed our car back to us within a set time and it was clear that they did as much as they could to keep their commitment to us.
Customer Service - 5.0/5.0 -
Brooke was polite each time we spoke
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall a pretty good experience
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Very thorough and work for perfection.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Helped me with dealing with my Rental
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great. They kept me informed every step of the way. They let me know when the car would be ready and it was. Cody was very helpful with working with the insurance company to be sure everything that needed to be repaired was covered. I hope I never have another car wreck but if I do I know where to go.