Gerber Collision & Glass - Austin/N. Fm620

Likely to Recommend - 5.0/5.0 -

Quality work, with well thought out updates. This is a company vehicle represented by a fleet management company. They can be tough on costs, but these guys addressed the insurance portion of the repair and kept me out of that, which was value added to me.

Repair Quality - 4.0/5.0 -

Vehicle looks good and appears to be driving right. Brakes feel a little off, but that’s more of a wheel alignment deal than Gerber Collision and Glass.

Customer Service - 5.0/5.0 -

Chose text as my means of communication. Updates were timely, and the content well organized. I didn’t get bombarded with information. Timely updates with just the facts.

Returned Clean

My Experience - 5.0/5.0 -

Repair was done very fast and I was kept very informed!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Girl in front was very nice and helpful!

Returned Clean

Likely to Recommend - 0.5/5.0 -

See prior comments for my low rating

Repair Quality - 1.5/5.0 -

The paint match is fine, but the bumper and tailgate don’t line up correctly like they did prior to this repair. I’ve left messages on 3 different days and nobody has returned my calls.

Customer Service - 1.5/5.0 -

Customer service was great before the repair and very responsive. Customer service after the repair has been poor, as I’ve left messages 3 different days and nobody will return my calls.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My experience with Gerber was A1! Cody was very thorough in communicating all the details throughout the entire process. I found Gerber because another place did us dirty, so we are very thankful for the high level of customer service. This place is highly recommended, thanks Gerber!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Cody did an amazing job helping me.

Customer Service - 5.0/5.0 -

Excellent job Cody

Returned Clean

My Experience - 5.0/5.0 -

Very professional and kept me fully briefed and updated. Couldn't be happier

My Experience - 5.0/5.0 -

We were incredibly pleased with the service and friendliness of the staff. Appreciated Cody’s follow up phone call follow the estimate he gave us. No other provider made that effort. The repair work was perfect. We have already referred a friend for a dent repair. Only concern was the unsecured key drop off box. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Cody and his team did an outstanding job. I was extremely satisfied with the work they did. Thank you guys. I highly recommend this place.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Cody was great! The job was prompt and done well. He did a great job of keeping me informed through the process.

My Experience - 5.0/5.0 -

Of course, it's not finished yet.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very accommodating. I certainly appreciated it. The work was very satisfactory!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Sloppy work found after the fix, and took quite a while to get it fixed

Customer Service - 4.0/5.0 -

Good people overall, sometimes lack of communication/updates

Returned Clean

Likely to Recommend - 0.5/5.0 -

i will warn people away from your business

Repair Quality - 0.5/5.0 -

you had my truck for 7 weeks, never communicated with me, and left my truck in complete disarray when i finally got it back after calling 20 times. Your level of service is awful, i will never use your company again, and i will warn away any person who bothers to ask me.

Customer Service - 0.5/5.0 -

see previous comments

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Awesome follow up and workmanship

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

I never leave reviews. I was shocked at the results. My truck had significant dents and damage from hail. I feared parts would have to be replaced and painted. Gerber Collision & Glass restored my truck completely. I was unable to find a single blemish much less a dent. The attention to detail was outstanding and I couldn’t be happier. Made me a loyal, hoping I’ll never need to use them again, customer for life. Simply incredible.

Customer Service - 5.0/5.0

Returned Clean