Gerber Collision & Glass - Ballston

4.9 (2,191reviews)
99%
1143 Ballston Lake Rd,  Ballston,  NY  12019
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Gerber Collision & Glass - Ballston offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (2,191)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, timely communication, and excellent repair work. Many highlight the frequent text and phone updates that kept them informed throughout the repair process, often describing it as seamless and stress-free. Repairs are frequently completed ahead of schedule, with vehicles returned in pristine condition - often cleaner than when dropped off. Customers appreciate the professional, friendly, and knowledgeable staff who handle insurance coordination and rental arrangements. A few customers noted occasional delays due to parts availability or third-party scheduling, and one customer raised a concern about post-repair vehicle issues and communication drop-off after payment. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... provided excellent work on my auto body repair! The quality of the workmanship was outstanding, and my vehicle looks like new again. The staff was professional, friendly, and ..." Read more
"... and they are amazing! Customer service is great, body work and paint,great! You cant tell i had a repair at all. I will continue to bring my car in for repairs 🥰" Read more
"I am very pleased with the work on my car. The work was done to in a timely fashion. The people were courteous. I can't tell my car was ..." Read more
"... schedule. I would highly recommend this place to anyone — the work was outstanding." Read more
"Gerber staff were kind, communicative, and knowledgeable. I knew my car was in good hands and was well informed of the progress. The work looks ..." Read more
"Ready 4 days sooner than expected."
"... to finish! They kept me updated the whole time and my car was done two days earlier than expected. 5 stars!" Read more
"Promised in 2 weeks but took an extra week because the were down a painter and parts were on back order which i understand!"
"... on their progress while my car was being repaired. The completion time was a week longer than estimated though." Read more
"My car was repaired exactly on the date you said it would be done and it looked fantastic. It looked like a brand new ..." Read more
"Communication was great. Text updates twice a week were perfect plus additional calls for other concerns."
"Communication was great. Knew every step along the way. Would recommend to anyone who needs work done. Thank ..." Read more
"Recieved calls and texts on the status I knew what was happening every step of the way"
"... can to get my car done by Friday which they did. They kept me informed each step of the way. I would definitely use them again if needed." Read more

My Experience

No complaints.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Outstanding organization all around

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car looks and functions well. Travelers should audit these claims. I do not know how the insurance/repair industries work together, but the estimate of about $6600.00 was not the $7200.00 that was charged to the insurance company. The repair company documentation indicates that my car was driven 800+ miles while being repaired. Although they said they took a picture of the odometer. A quarter panel had to be ordered for the rear of my car which they said would take 30 days to get. They received it, but never used it as they said their technician was able to hammer out the crease and other damage. I call this red flag indications. It's no skin off my back, but the insurance company should check to see if they got credit for the quarter panel.

Customer Service

no issues

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, excellent commmunication!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a fantastic job with my car repair. I also appreciated that they kept me informed of the progress of the repair.

Likely to Recommend

Repair Quality

They did a great job and kept me informed of the progress.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was completed before the estimated time and the communication was excellent throughout the process. I will definitely use them in the future should I need any repairs. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!

Likely to Recommend

Repair Quality

Excellent communication and work!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Work was quick, quality was excellent and the cost was far below expectations.

Repair Quality

Work was excellent, paint match was better than expected and the turn around time was also quicker than expected. Great job all around!

Customer Service

All communication was quick, professional and no hassles. Every call was either answered or a return call came very quickly. Updates were timely and everyone was very friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have only one question, why don’t you take cash?

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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