Gerber Collision & Glass - Barrington (Il)

My Experience - 5.0/5.0 -

Car came back very clean and work was done professionally.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

especially because of Jessica

Repair Quality - 5.0/5.0 -

Jessica did her best to keep the ball rolling, even though there were some unforeseen challenges with the repair...but she made it all good...

Customer Service - 5.0/5.0 -

Jessica was the shining light... making for a great customer service by keeping me in the loop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Flexible around my needs and the insurance claim

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very good experience overall

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great people to work with.

Likely to Recommend - 5.0/5.0 -

Great customer service

Repair Quality - 5.0/5.0 -

Well Done.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

However front desk person isn't friendly He should smile more. He looks unhappy.

My Experience - 5.0/5.0 -

They were great, informative, and timely.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great comms and very high quality work. You delivered the lowest cost yet most effective solution. Will recommend you to others. Thank you!

Likely to Recommend - 5.0/5.0 -

Would 100% recommend

Repair Quality - 4.5/5.0 -

Great comms, quality of repair super high. Cleaned the car too... Would definitely bring other cars back for repair.

Customer Service - 4.5/5.0 -

Really strong comms and customer service. The only downside was I dropped my car off on the initially scheduled date but had to pick it up again same day as the schedule moved bcos of someone's illness. It was an inconvenience but those things happen too. I was offered an alternative by the team to move the car to another facility far out west which I declined.

My Experience - 5.0/5.0 -

Excellent customer service. Gordon Esparza is excellent, very knowledgeable, and has a customer first attitude. Work was done at the highest standard. Thank you

Likely to Recommend - 5.0/5.0 -

Absolutely, would recommend to all our family and friends.

Repair Quality - 5.0/5.0 -

Mangers and staff are excellent.Process was very efficient and auto was completed on time. Work was excellent. Yordin was very professional and knowledgeable.

Customer Service - 5.0/5.0 -

Yordin was excellent. He is very professional and knowledgeable.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Very nice job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice job repairing my vehicle.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service from my first visit through picking up the car.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Service technician was polite and easy to work with.