Gerber Collision & Glass - Barrington (Il)

My Experience - 5.0/5.0 -

Excellent customer service. Gordon Esparza is excellent, very knowledgeable, and has a customer first attitude. Work was done at the highest standard. Thank you

Likely to Recommend - 5.0/5.0 -

Absolutely, would recommend to all our family and friends.

Repair Quality - 5.0/5.0 -

Mangers and staff are excellent.Process was very efficient and auto was completed on time. Work was excellent. Yordin was very professional and knowledgeable.

Customer Service - 5.0/5.0 -

Yordin was excellent. He is very professional and knowledgeable.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Very nice job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice job repairing my vehicle.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service from my first visit through picking up the car.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Service technician was polite and easy to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Completely fixed could not tell it was damaged previously

Customer Service - 5.0/5.0 -

Super nice and kept me up to date. They also helped me work with figuring out how to go about getting it fixed with insurance.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I recently had my vehicle repaired at Gerber Collision & Glass, and I truly cannot say enough great things about my experience. From start to finish, their team went above and beyond—not only with the quality of the repair work but with their overall commitment to customer satisfaction. They were incredibly attentive, communicative, and genuinely focused on making sure all of my needs were met throughout the entire process. It’s rare to find a company that combines excellent craftsmanship with such outstanding customer care. They kept me informed, answered all of my questions, and made what could have been a stressful situation completely smooth and hassle-free. If you’re looking for reliable, professional, and customer-focused auto repair, I highly recommend this location. Should I ever need vehicle repairs again in the future, this will absolutely be my first stop. I truly could not recommend them enough!

Likely to Recommend - 5.0/5.0 -

I would 100% recommend this shop to any friend or family member. This is a company that truly cares about its customers. They are flexible with scheduling and understand that people have busy lives and families to take care of. In addition, their body and glass work on vehicles is phenomenal. Their professionalism, quality craftsmanship, and commitment to customer satisfaction really set them apart.

Repair Quality - 5.0/5.0 -

I give Gerber Collision & Glass 5 stars for the amazing job they did repairing my vehicle. My tire looks great, the body of my car looks absolutely amazing, and the inside was returned to me spotless and clean. I couldn’t recommend a company more highly!

Customer Service - 5.0/5.0 -

From start to finish, my experience with Gerber Collision & Glass was outstanding. Yordin from Gerber called or texted me twice a week to keep me updated on the progress of my vehicle, which I truly appreciated. I never had to wonder what was going on like I have with other companies I’ve worked with in the past.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

A truly great experience from hello to goodbye!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All went perfectly

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication was excellent and I appreciate the attention to detail on parts as they first applied an aftermarket bumper cover but once they saw that the fit wasnt a seamless fit, they replaced it with a genuine chevy bumper cover and repair looked great. ALSO, they not only washed the outside of my car but did a Full interior detail…i was shocked! I will definitely go back to this location!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

no comments

Returned Clean

My Experience - 5.0/5.0 -

Extremely satisfied. Will definitely return. Yordan did a great job!

My Experience - 5.0/5.0 -

My experience with Gerber Collison was amazing! They were so kind and communicative while my car was being fixed. They did an excellent job with my car and I would recommend them to anyone needing repairs on their car!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber collison did an amazing job with my car repair and their communication was excellent!!

Customer Service - 5.0/5.0 -

They communicated regularly and clearly!

My Experience - 5.0/5.0 -

Phenomenal times three. Refreshing! Quality beyond expectation. Polite, courteous communicative Jessica, and the gang are absolutely top-notch.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The entire experience was nothing short of exceptional! Communication, professional, professionalism, and the eventual outcome was stunning. Above and beyond.

Customer Service - 5.0/5.0 -

Jessica and her crew five star. Communication awesome.

Likely to Recommend - 5.0/5.0 -

I’d send them a copy of my comments that I included at the beginning of this survey; those very honest responses say it all!

Repair Quality - 5.0/5.0 -

First, I would like to say that I have no relationship, private or professional, with Gerber or any of its employees and that I have never used this company before. I am happy to report that my experience under the stressful circumstances of a collision could not have been better in any way, from beginning to end to end. The Office Manager, Jessica, Case Registration Manager, Martin, and the Estimator, Yordin, couldn’t have been more professional. They were very understanding and kind from the minute I walked through the front door, guiding me every step of the way through that which I had expected to be a long and complicated process; but, no, they made it easy and simple in every way. During which, they made numerous promises and commitments, e.g., dates, times and dollars. And guess what, they met or exceeded every single one! I mean, when does that ever happen?! I NEVER make recommendations because my experience might be different than yours and, as they say, “mileage may vary”, but because Gerber’s processes have been so well constructed over many years and its employees are so well trained and experienced, I am extremely confident in recommending them. You may walk through that door on Lakeschulte Street nervous and apprehensive, but I can assure you that you will leave surprised at how well everything went, truly satisfied and smiling! Hats off to Jessica, Yordin and Martin for a job done right and done well! Best regards, Bill P.S. I miss you guys!

Customer Service - 5.0/5.0 -

Resending… First, I would like to say that I have no relationship, private or professional, with Gerber or any of its employees and that I have never used this company before. I am happy to report that my experience under the stressful circumstances of a collision could not have been better in any way, from beginning to end. The Office Manager, Ms. Jessica Limon, Case Registration Manager, Martin, and the Estimator, Yordin, couldn’t have been more professional. They were very understanding and kind from the minute I walked through the front door, guiding me every step of the way through that which I had expected to be a long and complicated process; but, no, they made it easy and simple in every way…even fun. During which, they made numerous promises and commitments, e.g., dates, times and dollars. They were very clear and specific in setting my expectations. And guess what, they met or exceeded every single one! I mean, when does that ever happen anymore?! I NEVER make recommendations because my experience might be different than yours and, as they say, “mileage may vary”, but because Gerber’s processes have been so well constructed over many years and its employees obviously so well trained and experienced, I am extremely confident in recommending them. You may walk through that door on Lakeschulte Street nervous and apprehensive, but I can assure you that you will leave surprised at how well everything went, truly satisfied and smiling! Hats off to Jessica, Yordin and Martin for a job done right and done well! Best regards, Bill E: [email protected] C: 1.847.344.0000 P.S. I miss you guys!

Returned Clean

Likely to Recommend - 3.5/5.0 -

Overall I had a good experience and I would recommend. Jessica in the Barrington office was EXCELLENT. She was VERY on top of my case & my car and made the process seamless. She was easy to work with, very honest & very upfront about the timeline and the setbacks. I found that others were not as on top of things or as consistent with communication in the office unfortunately. Although the few day delay was okay for me as I borrowed a relative's vehicle, I was frustrated the issue with the rusty wheel suspension wasn't found before the car was about to be returned.

Repair Quality - 4.0/5.0 -

Although it is out of Gerber's control, I do wish my car didn't have any salvaged parts. New or after market were preferred. But it is up to the insurance company and what they cover. Regardless of where the replacement parts came from, they looked incredible once I got the car back - looked like a brand new car!

Customer Service - 3.0/5.0 -

Customer service overall was good, but it was inconsistent. At times, I received frequent updates and consistent/clear communication about what was going on with my car. At other times, I had to initiate outreach more than once to try and find out an update about parts, the rebuild, painting, etc. it really varied by who was working with you and how on top of their cases they were in my opinion.

Returned Clean