Gerber Collision & Glass - Buffalo/Delaware Ave.

My Experience - 5.0/5.0 -

Many thanks to everyone who spent their time to get my car back to its pre-accident state! It’s very appreciated and speaks to your attention to detail and dedication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thanxz again, Gerber for an outstanding job. Charlene and Mike are true professionals and stalwart providers of excellent care and more than competence. Whole I may not look forward to seeing you again, I will certainly advise all others in need to trust in Gerber to deliver.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Happy to do business with Gerber. Charlene and Mark are true professionals and personable staff who made the entire experience bearable. Thank each and offer them both raises, they certainly deserve it.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fantastic service!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did fantastic work on my car. Highly satisfied and would recommend them.

Customer Service - 5.0/5.0 -

Mike was great!

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Easy process, good communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The person who was fixing my car and the one who was talking to me was really nice and they were very glad to help me with the car repair and I’m really happy that they’re very happy to help me and that I really appreciate it and thank you.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

This is the third time your team has done work on my car each time it has been done with such professionalism, kindness and respect. The work has always been top-notch I've never had a problem. And the icing on the cake is always miss Charlene she is the most sweetest and compassionate person. She's exactly who you want to talk to you when you've experienced an incident what your car. She listens and she wants to make sure that you have what you need. I will always be a customer for life. Thank you all for the great work that you do it is appreciated.

Likely to Recommend - 5.0/5.0 -

As I've said before this is the third time they've had to fix my car and each time I have always been impressed by the love of professionalism and customer courtesy I would surely recommend to my friends and family to go here to get their cars fixed

Repair Quality - 5.0/5.0 -

Excellent customer service from start to finish extremely professional staff Miss Charlene at the front desk will guide you through everything you need to know she is very sweet kind and understanding I will be a customer for life

Customer Service - 5.0/5.0 -

Customer service is priceless from the moment you talk to Ms Charlene at the front desk she is going to let you know everything from start to finish this is the third time my car has had to be fixed and each time I'm always happy to see it's Ms. Charlene who I will talk to first

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Made the damage look brand new awesome job

Customer Service - 5.0/5.0 -

Was shown everything that was going to be done and kept in touch with updates

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My vehicle took 2 weeks longer than the 4 weeks estimated but the communication severely dropped off after week 4. I had to call the shop consistently for an update just to have the completion date pushed out by a few days — FOUR times by Mike. I don't have rental insurance so this was costing about $40 per day out of pocket which they were aware of. When the repair was completed on June 4th I went to the shop to pick it up and noticed a new dent and scratch on the drivers side (the accident was on the passenger side) which had not been present in the photos I took at the impound lot after the accident. I was told that Gerber would put me in a rental for a day to fix it but they never called me. I called them and was told again they would be in touch. Instead of a call back I got a text 2 days later to schedule which I responded to and was told the spot was already filled. I provided my availability for the following week and had to reach out again to get a response back. On June 22 I was told the soonest they could fit me in is 7/14 which I took and was told that they will “set that up [with the paintless dent removal specialist] and put in for a rental vehicle.” I arrived on 7/14 before work to be told there were no rental vehicles and the PDR had not been set up. I spoke with Joe the GM who apologized profusely admitting that they did not schedule me as they had said they would and for all of the other trouble I have had thus far. He assured me he would call me by the end of the day 7/14 but he did not. I am appalled by the lack of customer service, lack of communication, and that the issue is still not resolved a month and a half after I picked up my vehicle. Based on the lack of follow ups and failure on 7/14 I am questioning whether the FOUR delays to my vehicle (which cost me an extra $500+ out of pocket) were due to “parts” and scheduling paint and calibration as I had been told or if it was due to incompetence. I would not recommend this shop to anyone.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very organized, very professional. Almost didn't mind getting in to an accident. Lol

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great work

Repair Quality - 5.0/5.0 -

Excellent work!!!!

Customer Service - 5.0/5.0 -

Totally satisfied

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent communication and work

Customer Service - 5.0/5.0 -

Great communication with updates. All questions answered.

My Experience - 5.0/5.0 -

Service & staff was excellent! We were kept informed. Highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Service from beginning to end was excellent! The receptionist is professional & courteous. Todd was very informative.