Gerber Collision & Glass - Buffalo/Hertel Ave.
973 Hertel Ave,
Buffalo,
NY
14216
USA
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Buffalo offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Hyundai
I-Car
Infiniti
Nissan
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations - often leaving vehicles looking brand new. Communication was a standout highlight, with customers appreciating regular text and phone updates throughout the repair process, making stressful situations feel manageable. Timeliness was another strong point, as many customers noted their vehicles were completed ahead of schedule. The front desk staff and repair technicians were repeatedly commended for their friendliness, professionalism, and genuine care. A few customers noted minor areas for improvement, including occasional delays beyond initial estimates, isolated paint imperfections, and a small number of overlooked finishing details - all shared directly from customer comments.
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Timeliness
"... experience! They kept me updated every step of the way. The repair was done before estimated time. Work was excellent."
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"The repair was done efficiently only took one day when they said it could take up to five good experience"
"Repair was done faster than estimated. Did a excellent job"
"Very appreciative my vehicle was done before I came back from vacation. Have had no issues yet and my car looks and sounds ..."
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"Took a little longer than what I was told"
"Communication was phenomenal! Gerber communicated with the insurance co., rental car co, and me to make getting ..."
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"They provided consistent updates every Tuesday and Thursday just as they said they would. I really appreciated knowing when to ..."
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"The Customer service in person, over the phone, and text messages were so detailed and professional. I am forever grateful!"
"The crew at Gerber were excellent with their communication and explaining what would be done to my baby known as Blue Thunder."
"The staff did a great job of keeping me updated during the repair process through text messages with progress reports ..."
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Nathan
(Hyundai owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Moonsun
(Honda owner)
reviewed 8/31/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Elizabeth
(Subaru owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
Everyone was super nice and you all went above and beyond with my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
John
(Chevrolet owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
Gabe is great to work with. Knowledgeable and very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Abdirashid
(Honda owner)
reviewed 8/28/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing Gerber your work we very satisfy
Customer Service - 5.0/5.0
Returned Clean
Sarah
(Toyota owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Looks like new. I am very relieved.
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Daniell E
(Jeep owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Juanita
(Chevrolet owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mary
(Subaru owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Cavina
(Buick owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
Great service, friendly people and great communication
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Dzevad
(Honda owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was great and Gabe was very helpful, responsive, and kind.
Customer Service - 5.0/5.0
Abida
(Honda owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Anthony
(Chevrolet owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
You guys made this process so smooth and pleasant. My car looks brand new 100% happy with everything. Every part was so smooth.
Likely to Recommend - 5.0/5.0 -
I would recommend you guys to everyone i know
Repair Quality - 5.0/5.0 -
You guys went above what i expected. I couldn't be happier. This was stressful and you guys made it so easy and my car looks brand new. And so clean. I didn't expect that.i can't thank you guys enough
Customer Service - 5.0/5.0
Returned Clean
Rodney
(Nissan owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job
Customer Service - 5.0/5.0
Maggie
(Chevrolet owner)
reviewed 8/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sue
(Toyota owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
Excellent,professional,speedy customer service. Great communication from beginning to end; all details were explained-all of my questions answered. The car looks brand new! Thank you, Sue Sims
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service from start to finish! The car looks fantastic. Thank you, S.Sims
Rayshawn
(Hyundai owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing customer service
Customer Service - 5.0/5.0 -
Perfection
Linda
(Nissan owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Amber
(Honda owner)
reviewed 8/19/26