Gerber Collision & Glass - Buffalo/Orchard Park Rd
Gerber Collision & Glass - Buffalo offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything looks great good job
Likely to Recommend - 5.0/5.0 -
I would recommend them anyone I know
Repair Quality - 5.0/5.0 -
You did a great job repairing my vehicle looks great
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No need to contact me. They already know that the amount of time it took for the repairs was unacceptable. I think that Ryan did the best he could under the circumstances. I just wish a more realistic estimate of time would have been given. I would have taken it somewhere else.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I think it took a little on the long side for a relatively minor repair ( they did say they had a guy on vacation) is only reason it's not a 10. Quality and customer service were 10s
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Your work is very good
Repair Quality - 5.0/5.0 -
The work is very very good.
Customer Service - 5.0/5.0 -
Reception was excellent. Keeping us informed was satisfactory but could be better.
Returned Clean
My Experience - 5.0/5.0 -
Did an excellent job Great friendly Staff Will recommend to all ❤️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work very pleased very nice staff
Customer Service - 5.0/5.0 -
Great work very pleased very nice staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very courteous. Keep open communication. Thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Stephanie was so nice and helpful - texting updates regularly and accurately. Very nice repair as well- although was not informed of the details-so assumed they didn’t need to do anymore than initially advised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great, friendly service with a reasonable time frame to get my vehicle back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Got finished in a timely manner
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job thank you
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Definitely will never bring my vehicle to another Gerber nor will I tell anyone else to. And I'll make sure that my friend who owns a private auto shop never deals with them again. I've worked as a mechanic in multiple dealerships and privately owned shops and I've never seen such poor time management. This job took approximately 20 hours of work time and Gerber had my vehicle almost a full month or 160 working hours. (9-5 mon-fri 4 weeks). They had to update the completion day four times. They left scratches on a fender that I needed to buff out. And their paint job was mediocre at best. There's more orange peel on the door and fender they painted than anywhere else on the vehicle. And when I talk to who painted it he told me that they don't do wet sanding, I'm not sure why. I'm incredibly dissatisfied and the only reason I didn't give them a 1 out of 10 is because the secretary was very polite and apologetic.