Gerber Collision & Glass - Buffalo/Orchard Park Rd

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Auto accident 4/3/26 Estimate of damages sent to Allstate on 4/14/26 (11 days later) Took several days later for approval Repaired vehicle received back on 5/14/26 Had to tahe vehicle back to them to get the auto unlock feature to work. However repair work was excellant. Service is questionable

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I will say the work was fantastic and the employees did explain everything in detail upon arrival and pick up

Customer Service - 4.0/5.0 -

Was given 3 separate times car would be ready and I had to call and get my own updates. Twice when I called before heading out I was informed the car would not be ready.

My Experience - 5.0/5.0 -

Very satisfied with the work and surprised how nice they even cleaned my vehicle inside and out! Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication and repair from start to finish!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great friendly service. Excellent job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job on my vehicle & service

Customer Service - 5.0/5.0 -

Very friendly & efficient

Likely to Recommend - 5.0/5.0

Repair Quality - 0.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good as new

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Original estimate was increased due to technician breaking parts while taking apart rear bumper.as a Customer i should not be responsible for that.It should have been in the estimate if it's something that breaks when taking apart a bumper. Or if the shop technician broke it, the shop should pay for it. Plain and simple.that was not the case here. Dissatisfied with management.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair took awhile but techs and front office were very transparent about the time and they were very helpful with our questions.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

Everyone there was friendly and helpful from Stephanie to the other ladies whose names I don't know. The first gentleman that greeted me and looked over my car was also very nice and patient explaining things to me. I was sent frequent emails on how the repairs were going on my car and my car was completed ahead of schedule. Very nice people and did a great job. Thank you.

Likely to Recommend - 5.0/5.0 -

Everyone there was friendly, professional and helpful. Thank you.

Repair Quality - 5.0/5.0 -

Everyone I dealt with at Gerber's was polite, friendly and helpful. From Stephanie at the front desk to the gentleman that did the estimate on my car and patiently explained things to me. I was given an update on the progress of the repairs every couple of days. And the job was completed ahead of the scheduled date. I was completely satisfied with the people working there and the work done on my car. Thank you for everything. Diane

Customer Service - 5.0/5.0 -

Everyone I dealt with at Gerber's was polite, friendly and helpful. From Stephanie at the front desk to the gentleman that did the estimate on my car and patiently explained things to me. I was given an update on the progress of the repairs every couple of days. And the job was completed ahead of the scheduled date. I was completely satisfied with the people working there and the work done on my car. Thank you for everything. Diane

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

When they put back the tailgate it was off had to tale it back to be corrected

Customer Service - 5.0/5.0 -

They were apologized and fixed the issue that day

My Experience - 5.0/5.0 -

Reliable, friendly, helpful, very precise with the repairs. Very satisfied & happy with the service!

Likely to Recommend - 5.0/5.0 -

Highly recommend

Repair Quality - 5.0/5.0 -

Very well done, organized, detailed, time punctual.

Customer Service - 5.0/5.0 -

Friendly, helpful

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 0.5/5.0