Gerber Collision & Glass - Buffalo/Orchard Park Rd

My Experience - 5.0/5.0 -

Glad that Gerber’s staff was supportive to see my issue through to a happy outcome

Likely to Recommend - 5.0/5.0 -

Overall good experience and convenient location.

Repair Quality - 5.0/5.0 -

Car had a lot of damage but looks brand new after repair.

Customer Service - 5.0/5.0 -

Staff was very nice and informative throughout the repair process.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Everything was good just that waiting for parts was a pain.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Not a chance

Repair Quality - 2.5/5.0 -

The repair is still not complete as a sensor had to be order after the repair was supposedly done. There was also a leak in my car and I had to take it back to be fixed because a seal was improperly installed.

Customer Service - 2.5/5.0 -

I was given infrequent and often incorrect updates on the status of my car throughout the repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Service was excellent. The gentleman that worked on my truck named TJ was excellent.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Way to slow. Only had a rental for 30 days it took 40 days. For a accident that was not my fault and I have it on film. Should not have taken that long.

Customer Service - 2.5/5.0 -

They were nice enough

My Experience - 0.0/5.0 -

Although the work on my car seems impeccable, I believe that 33 days was way too long to complete the job. I kept being told that the wrong parts were coming in. If this is true, maybe you should deal with more reputable parts suppliers.

Likely to Recommend - 3.5/5.0 -

It's too bad because I had work done there before and everything went smoothly. They kept on telling me that the wrong parts came in. I told them that maybe they should order parts from a more reputable company then.

Repair Quality - 3.5/5.0 -

It tool 33 days - way too long While the collision work seems immpecable, the mechanical issues are not yet resolved.

Customer Service - 3.5/5.0 -

Initially, I was not impressed. I called for an update on a Thursday and they said someone would call me back. No one did. I called back on Friday and was told I would get a call back. No one did. I waited for a call back on Monday and Tuesday. No one called. I called on Wednesday insisting on speaking to the manager. Once I spoke with the manager my work was done. She said that she never knew I was trying to get in touch with them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair work was correctly and in the time quoted.

Customer Service - 5.0/5.0 -

Comprehensive explanations were provided, staff was all friendly, and the level of communication was excellent!

My Experience - 5.0/5.0 -

Stephanie is very sweet and friendly!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone one we encountered was very professional and helpful. I would recommend them to others. My husband Ray passed away. I dealt with this. His name is still on the insurance because of our leased car. Jeanne

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber did an outstanding job repairing my vehicle.

Customer Service - 5.0/5.0 -

Stephanie and Ryan were the only people I dealt with directly, and their customer service was exceptional.

My Experience - 5.0/5.0 -

The repair looked nice when done. The staff were nice and easy to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Staff is friendly and the work eventually got done but it took a very long time. I was called at 4:50 on Friday to tell me my car was ready. They closed at 5 and weren’t open over the weekend so I was unable to get my car. Then Monday morning they called me saying my car actually wasn’t ready because they forgot to do something. I didn’t get my car back until Tuesday.

Customer Service - 3.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kudos to you and your team

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0