Gerber Collision & Glass - Chicago/Halsted St.

My Experience - 5.0/5.0 -

Vincent was very thorough and I appreciated him letting me know the status of my vehicle every week!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They were super helpful and knowledgeable.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I had heard positive responses from two neighbors living in my condo building along the lake front.

Repair Quality - 5.0/5.0 -

I was in good hands. Updates were frequent. My questions were always answered in a courteous manner.

Customer Service - 5.0/5.0 -

I immediately calmed down.

My Experience - 5.0/5.0 -

Great communicators. Efficient.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Would have no hesitation recommending gerber to anyone

Repair Quality - 5.0/5.0 -

Everyone is really nice and helpful, 2nd visit and was happy to use gerber again.

Customer Service - 5.0/5.0 -

All the employees were very helpful and professional

Returned Clean

My Experience - 5.0/5.0 -

Chris was my service advisor. He was very communicative about the car status. Fast with the estimate. Car delivered on time looking new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication from intake to completion! Very thorough and fast! I had a left quarter panel and front bumper replaced from a side swipe incident and it was done in less than a week! Also, super convenient to return my Enterprise rental car there. Highly recommend!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was professional, the work was done ahead of schedule, couldn’t ask for more!

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Will be recommending to any and everyone! Speedy and thorough service!!

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Emblems on hood are not properly installed

Likely to Recommend - 3.5/5.0 -

Will see in 60 days when the issue with my truck can be fixed

Repair Quality - 3.5/5.0 -

Will know more in 60 days when I can get the issue that the truck came back with corrected

Customer Service - 3.5/5.0 -

Will know more in 60 days. Didn’t really like the scheduling process though.. it was like leave your vehicle here and we will get around to it when we can. Automated updates totally not in line with the actual process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber does a great job and they keep you in the loop about the status of your vehicle and its repairs. Everyone is helpful and kind from the receptionist to your case manager

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Thank you for keeping me updated weekly on the progress of my car. Location was convenient with a parking lot. Connecting with the car rental was easy and accommodating. The work was done well. The staff was amazingly nice when I left work items in the truck they retrieved them willingly with a smile for me. Thank you again. T Mitchell

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Gerber Collision and Glass to others.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean