Gerber Collision & Glass - Chicago/Irving Park Rd.

My Experience - 5.0/5.0 -

You're work went above and beyond what I expected. Thanx

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Above and beyond what I expected

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

Not sure I would recommend going forward:

Repair Quality - 4.0/5.0 -

Don’t fix my rear light but reduced my deductible. Couldn’t get ETA on part.

Customer Service - 2.0/5.0 -

Matt was great. But overall was supposed to fix it I had to call 2 weeks later to find they were fighting with my insurance. No communication at all.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone at Gerber was really polite and attentive they kept me updated throughout the whole process. I would definitely recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for service. We will recommend Gerber Collision an Glass on Irving Pk.Rd.an Oak Park for the future..to our family an friends... My wife is satisfied an we felt we got a new car for your service.. John an Nancy👍🌞😀🎉🥳👌

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Great service !!

Customer Service - 5.0/5.0 -

As a woman coming in to get help I felt welcomed

Returned Clean

My Experience - 5.0/5.0 -

I appreciate attention that Matt gave to getting me going. Nice looking job of reconstruction!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice Job, Bill and Matt and Team at Irving Park! Charles

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Literally would never recommend this shop to anyone.

Repair Quality - 2.0/5.0

Customer Service - 0.5/5.0 -

The worst customer service I have ever received. I was quoted 5 days for the work to be done. I wasn't able to pick up my car until 16 days after I dropped it off. I was told that I would receive calls updating the status each day, and each day no one called me. The only contact I had with them was when I called them to find out what the problem was. I was lied to over and over, I was made to believe that my car would be done, only to find out that there was no chance it would be, but no one would tell me the truth. When I picked it up it was technically still not done, because there was molding missing and I had to go back 4 days later to have the molding piece put on.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Recomqnd

Repair Quality - 5.0/5.0 -

Great service and great price .

Customer Service - 5.0/5.0 -

Great service

Returned Clean

Likely to Recommend - 5.0/5.0 -

Gerber is a top-quality repair shop with excellent customer service. They treat me as if I were their closest friend or relative. I absolutely recommend to friends and family. I have used them for many repairs over many years. They have never disappointed.

Repair Quality - 5.0/5.0 -

At thts time, all is good, but to give a realistic evaluation requires at the bare minimum 30 days of driving, But if past history is a good indicator, you will pass with flying colors.

Customer Service - 5.0/5.0 -

Took a bit longer than expected, but work was well done, and all other promises were met, and the daily updates were greatly appreciated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service.

Customer Service - 5.0/5.0 -

Great communication

My Experience - 5.0/5.0 -

Everyone was pleasant cooperative and very. helpful

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was great from start to finish, thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were so nice and polite an did such a great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Mud flap not secured

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

Excellent job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job by the entire staff. Bill was awesome and easy to work with. Would recommend Gerber to anyone that needs their services.

Likely to Recommend - 5.0/5.0 -

Family recommended Gerber to me and would 100% recommend to family and friends

Repair Quality - 5.0/5.0 -

Gerber did a great job with the repair. Car looks great

Customer Service - 5.0/5.0 -

Very easy to work with. Professional, friendly and very knowledgeable. Service was amazing!