Gerber Collision & Glass - Chicago/Irving Park Rd.

My Experience - 5.0/5.0 -

Accurate estimate, work completed on time, car had been washed, and interior cleaned. Polite staff, a pleasure to do business with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They communicated every step of the way how the work was progressing on my vehicle. Car was completed on time, very happy with their service.

Customer Service - 5.0/5.0 -

Professional, friendly, approachable.

Returned Clean

Likely to Recommend - 5.0/5.0 -

This was the second time I had to bring my car in due to an accident. I brought my car there the second time because I was so pleased first time. I would definitely recommend to anyone I know.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always professional and I’m happy that they were able to retain the same body shop employees. The front office woman was extremely helpful and always kind.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team at Gerber is excellent. Not only did they provide us with transparent customer service and real-talk advice on our vehicle, but they also washed and detailed our car - going above and beyond what was necessary.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great people!!

Customer Service - 5.0/5.0 -

Awesome!!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Contented

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes, because the staff is very friendly, detailed and accommodating

Repair Quality - 5.0/5.0 -

Great staff. Great communication. Very customer -service oriented.

Customer Service - 5.0/5.0 -

Excellent customer service

Returned Clean

My Experience - 5.0/5.0 -

Thanks for repair my truck

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work very well done, AAA+ Customer service, and a special mention to Ashley for her assistance in getting me in and to Carlos for looking and finding me the windshield work well DONE

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job, no complaints,car looks new.

Customer Service - 5.0/5.0 -

All staff were professional,friendly

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

The original rear bumper cover was repaired, but not completely painted (they painted part of the bumper, blended the rest, and clear coated the whole bumper). The bumper cover was removed for painting, so why not paint the whole bumper cover? When I dropped off the car for repair I asked if the whole bumper was going to be painted. I came to this body shop as a loyal customer. Other shop would have painted the whole bumper. The other issued with the bumper - it is not completely fasten to the car. It appears that maybe some of the fastener are either broken or missing. Issue with aftermarket moldings: They tried affixing the aftermarket moldings back onto the bumper with double-sided tape, but it does not stick. There are areas of the moldings that are not securely attached and might come loose.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mayer’s has long been a helpful and trustworthy neighbor. I hope to see this tradition continue under new ownership.

Customer Service - 5.0/5.0 -

The customer rep worked with me to have my car completed and ready for pick up in the narrow window I had available between out/of-state trips. Very much appreciated.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I really had excellent service, the staff was very kind and attentive with my repair, especially the person from speak spanish attending to my claim and guiding me at all times, they delivered my car before the designated time, I was really very happy, excellent service, thank you guys.

Customer Service - 5.0/5.0 -

very satisfied

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Slight paint blemish on of the doors replaced by Gerber.

Customer Service - 3.5/5.0 -

Kept me informed of status

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Upon calling for updates on my son’s vehicle, the receptionist Monica was outstanding with her communication to me and my son.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean