Gerber Collision & Glass - Chicago/Irving Park Rd.

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

The repair was done but my car was very dirty and my front bumper was not repaired fully

Customer Service - 2.5/5.0 -

I had to call the shop because they weren’t updating me when it would be ready

Likely to Recommend - 0.5/5.0 -

Cant take the risk of the same dissatisfaction to happen to a friend or relative.

Repair Quality - 0.5/5.0 -

Still waiting to finalize repairs

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Super job of paint matching, and the realignment of cameras and side sensors were soot on, better than factory.

Customer Service - 5.0/5.0 -

Very pleasant people.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent job. This is my second experience. Was not disappointed. Thankyou

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work.

Customer Service - 5.0/5.0 -

Professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice employees. Fast, friendly, and straight to the point service. Thank you so much!

Customer Service - 5.0/5.0 -

Nice men

Likely to Recommend - 5.0/5.0 -

I would recommend to family and friends

Repair Quality - 5.0/5.0 -

Professional staff. Satisfactory workmanship for repairs. Excellent communication.

Customer Service - 5.0/5.0 -

Customer service was friendly and accommodating. Excellent communication regarding status of repair.

Returned Clean

My Experience - 5.0/5.0 -

The staff was great. Very friendly and helpful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You guys did a great job.Everything was done on schedule. And that speaks volume for customers.( Great teamwork) 👍

My Experience - 0.0/5.0 -

It took two weeks for a bumper to be replaced , no updates ,no phone calls when truck was ready . Left all kinds of markings on truck .

Likely to Recommend - 2.0/5.0 -

No choice closest repair shop

Repair Quality - 2.0/5.0 -

Took to long for a bumper and painting a bumper cap

Customer Service - 2.0/5.0 -

No updates on car repair status . Poor communication

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Good customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional workers. I especially appreciated Justin Johnson with touch up work. Easily could have said no. I will recommend this shop to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very good experience. I’ll tell all my friends.

Returned Clean

My Experience - 0.0/5.0 -

Not a great experience. They were great with speedy estimate and taking my car in before closing but once the car is in-owner has zero control, they are dragging time on purpose, time was doubled from promised and most importantly after 3 separate conversations on 3 different days about additional painting job of the trunk door with Ron and Justin the job was NOT completed nor even attempted, that “s after they confirmed over the phone after 3rd reminder that “ the car is back in painting “- what a shame being so dishonest and not transparent with the customer. And please, do not give me an excuse that you waited for a part coming from Schaumburg Toyota( confirmed by an employee) for over week? Is Schaumburg on the other side of the planet? And why wasn’t it ordered the day the car was opened and the rest of parts were ordered but later causing a delay? I have tracking on my car and can see and get notifications when doors are open-how lame it is that the car is looked at/ worked on after I make a call and demand updates and speed up the process. Would NOT recommend to anyone. Strongly recommend revising HOW you conduct business here

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

The repair facility was very professional and helpful but they communicated that the parts they were told to use for the repair by Travelers were not OEM and there was an issue with fit

Customer Service - 5.0/5.0 -

They were very patient and professional

Likely to Recommend - 4.5/5.0 -

Leaving room for improvement

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0