Gerber Collision & Glass - Chicago/Western Ave.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

The repair time was excellent, Ivan the employee who helped me with all the information i needed was very kind and had knowledge about all muy questions and concerns about the process of the repairs of my car. The communication I had with him was great, keeping me informed of any updates of the status of my vehicle. I'm glad I choose Gerber Collison for the repair of my car because the people working here are kind and professional, excellent customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was great, communication with Ivan was excellent, he was keeping me updated on the status of my vehicle which i really appreciate it. Overall I'm satisfied with the repairs of my vehicle.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Ivan did an excellent job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ivan did great work with our car condition.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Sin dudarlo, los recomiendo 100%

Repair Quality - 5.0/5.0 -

Buena educación, no hubieron mentiras y todo se explicó claramente Excelente servicio del joven

Customer Service - 5.0/5.0 -

Excelente

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very efficient and helpful staff. They coordinated the transaction with a third-party payor and finished the work ahead of schedule.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

good job, as per our satisfaction..staff was very helpful and with due knowledge..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The work on the car was EXCELLENT! I got the 'your car is ready' call on Thursday 11/13/2025. I went to your Western Ave location to pick up the car the next day. Your associates told me it would be 30 minutes for them to get the car ready. I had been told it was ready do I asked for clarification, i was informed that the car needed washing. I told them not to worry about washing it. I informed them that i needed the car to drive to a medical appointment and this surprise delay might make me late I asked them to stop 'washing' the car repeatedly. I asked a person at the service desk to get a manager, that i had been informed that the car was ready but i got no satisfaction. I never spoke to a manager. Everyone was very friendly but none of them were straight with me and i don't believe any of them listened to me. I asked about the car every five minutes and each time, i was told that it was almost ready. Repeatedly, I pleaded that i needed to go and it was ok if they didn't wash the car. Meanwhile, they did not bring the car to me. Finally, 40 minutes after i arrived to pick up the car which i was told was ready to go, i finally got the car. The car looks GREAT but the complete disregard for me really soured me on my opinion of your company. Even if you were trying to do something good, none of the people i met listened to me. I wasn't asking them to do anything bad or illegal. I just wanted to get in my car that was allegedly 'ready to go' and get to my appointment. I missed my medical appointment and now have to wait for 2 weeks to have the test done. I hope I never need your services again.

Likely to Recommend - 3.5/5.0 -

If I think the person might not mind terrible customer service as long as the work on the car was great.

Repair Quality - 1.5/5.0 -

I have responded to your requests for feedback twice. Why are you still asking me for feedback? These redundant and frustrating messages are similar to my general impressions of my experience with Gerber. The work on the car was EXCELLENT. However, the person to person contact part of the process was awful. Can't more info? Check my previous responses to you text messages.

Customer Service - 2.0/5.0 -

See previous messages from me

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for a smooth process and amazing communication!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very fast service and repair, all staffs are nice and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

For now it’s 10, we will look forward its repair work if it’s last for longer.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone did a very nice job

Customer Service - 5.0/5.0 -

Everyone did a very nice job

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team was great! They explained everything that needed to be done to my car and it was even done before the estimated time.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean