Gerber Collision & Glass - Clay
In operation 81 years, 7 years at this location.
Gerber Collision & Glass - Clay offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The experience was great from the beginning! The people were extremely helpful and friendly! The information about my car, the estimate and the repair time was great! They delivered on all aspects and the repair looks great!
Likely to Recommend - 5.0/5.0 -
There were great
Repair Quality - 5.0/5.0 -
Looks great! Very Happy
Customer Service - 5.0/5.0 -
Super friendly and very helpful
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with my repair. It just took longer than the 4 days I was quoted when I signed the paper work to have my work done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Cleaned my car and was nice and shiny when I picked it up!
Customer Service - 5.0/5.0 -
Excellent service. Cleaned my car and was nice and shiny when I picked it up!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with my repair
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would just like to say that Gerber collision did an excellent job in keeping me informed and helping me with any questions I had. Excellent company.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I really enjoyed my experience with Marcus and team. Very helpful, timely, and quality work.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at the Gerber Collision on Dell Drive is top notch, professional, and friendly. I left the Syracuse location because the clerk and manager were incredibly rude to me and had me waiting for an excessive period of time (over an hour) before attending to me, even though I arrived 15 minutes early and was their first customer of the day, and also the only customer in the building. They ignored me for that entire period, so I left. When I requested my keys be returned, the clerk gave me attitude and said, ‘I’m not dealing with this,’ rolled her eyes, and walked into the back shop. The manager came out and said, ‘If you leave, it’s your fault. We were going to get to you soon.’ Fast forward to Dell Drive. What a night and day difference in attitudes. From the front desk to the team working on the vehicles, it’s a completely different vibe. People you can tell really love their jobs and care about the work and customer satisfaction. When I arrived, I was greeted warmly and the gentleman overseeing the repairs walked out immediately, promptly at the time I showed up, which was 15 minutes early. Both locations are completely different due to the way customers are treated. I was in the parking lot of the first location (Syracuse) when making arrangements to go to the other location. A customer walked in and came right back out. We spoke, and she too was treated rudely and left. I urge you to address and refrain the front desk associate and manager. They should shadow the folks on Dell Drive to learn how to treat customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. Prompt response times. Timely and consistent communication and updates. Wonderful experience all around! Would recommend 10/10!
My Experience - 5.0/5.0 -
Outstanding Performance by your people!
Likely to Recommend - 5.0/5.0 -
Highly recommend to anyone looking for a body shop.
Repair Quality - 5.0/5.0 -
Super job. The looks brand new where the work was done. Highly recommend Gerber to anyone!!
Customer Service - 5.0/5.0 -
Great customer service!!
My Experience - 5.0/5.0 -
Great customer service, friendly and informative, good communication throughout process, professional and skilled staff. Very positive experience!
My Experience - 5.0/5.0 -
Communication was key!! Quick turn around and service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and the communication was great too