Gerber Collision & Glass - Copperas Cove

4.9 (1,666reviews)
98%
2514 E Business 190,  Copperas Cove,  TX  76522
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In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Copperas Cove offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,666)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional and friendly staff, and exceptional repair work that often leaves vehicles looking brand new. Communication stands out as a major strength, with customers appreciating regular text and call updates throughout the repair process. Many customers were pleasantly surprised by repairs being completed ahead of schedule, reflecting strong efficiency. A few customers noted isolated concerns, including inaccurate status updates, minor post-repair issues, and parts delays, as shared directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... When I picked up my vehicle, it looked brand new—the quality of work exceeded my expectations. I am truly grateful for the care, excellence, and ..." Read more
"Excellent customer service and work! Vehicle looks factory new!"
"... absolutely recommend them to anyone needing repairs. The quality of their work speaks for itself, youll be more than satisfied." Read more
"The repair service was done on schedule and the car looks fantastic. Gerber Collision provided updates as the repairs ..." Read more
"Terrible communication Terrible quality of work Completely failed to follow notes in service order ..." Read more
"... service from the front desk to the back employees. The repairs were finished a week earlier than expected, and I appreciated the text updates throughout the ..." Read more
"Very friendly staff and professional. My car was actually done before the estimated date of completion."
"I was expecting the repairs to take longer, but everything was done within a week. Looks like new and with the guarantee you just cant beat that. Everyone ..." Read more
"Work was completed earlier than quoted and quality is fantastic!"
"It was ready a day late."
"All text updates received were completely false. Updates said work progressing on schedule, work ..." Read more
"... Everything was explained to me about the process. I was informed everyday about how the work was going. Thank you!!" Read more
"... was 5 stars from customer service, auto service, calltext providing updates. Im truly happy and if ever needed will be coming back." Read more
"... repairs on our automobile. They were most thoughtful to communicate often about the status of the work." Read more
"Great communication. Attention detail. Excellent customer care"

Likely to Recommend

Repair Quality

Truck was dirty was not ready for pick.

Customer Service

The lady at the front was very nice and polite but everyone else treated me like a second class citizen.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Absolutely!

Repair Quality

So far so good!

Customer Service

Customer service was exceptional Jacqueline was very helpful every time I called with questions related to the repair and my appointment.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! Friendly & Professional Staff.

My Experience

Everything was fixed perfectly and a job well done. I’m completely satisfied with the job done on my car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looked excellent

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team here at Gerber were amazing! The ladies upfront were super patient with me and answered every question I had.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What a professional experience! These folks KNOW what they are doing! Highest Praises! I recommend them whole heartedly.

Likely to Recommend

Repair Quality

Customer Service

Very impressive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I loved the new to me text updates on what was going on. Great feature. This is the second time I have used this location, the staff are very friendly and professional.

Likely to Recommend

Over two separate accidents they have delivered a great experience. They will remain my go to shop

Repair Quality

This is the second time I needed this shop. They are real pros and text updates really help. Professional friendly staff. Thank you all for a job well done.

Customer Service

Respectful people working here

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Emm was a great help for me and my family. She was very communicative during the process and my car looks great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff were super friendly, professional, and quick. Thank you Monica and the rest of Gerber staff.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

No complaints every thing went smooth

Customer Service

Really good everyone was friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alway's professional. They keep you updated throughout the service and repairs.

Likely to Recommend

Repair Quality

Very friendly staff and professional. My car was actually done before the estimated date of completion.

Customer Service

Very friendly and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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