Gerber Collision & Glass - Copperas Cove

4.9 (1,678reviews)
98%
2514 E Business 190,  Copperas Cove,  TX  76522
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In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Copperas Cove offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (1,678)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, professional and friendly staff, and exceptional repair work that often leaves vehicles looking brand new. Communication stands out as a major strength, with many customers appreciating regular text and call updates throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. A few customers noted isolated concerns around repair quality and inaccurate progress updates, as mentioned directly in their feedback. Overall, the experience is overwhelmingly positive, with many customers expressing intent to return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... When I picked up my vehicle, it looked brand new—the quality of work exceeded my expectations. I am truly grateful for the care, excellence, and ..." Read more
"Excellent customer service and work! Vehicle looks factory new!"
"... absolutely recommend them to anyone needing repairs. The quality of their work speaks for itself, youll be more than satisfied." Read more
"As always, exceptional service and attention to detail. The work was completed in an extremely timely manner ..." Read more
"... Gerber Collision & Glass in Copperas Cove provided. Everything was 5 stars from customer service, auto service, calltext providing updates. Im truly happy and if ..." Read more
"Vehicle was ready for pick up 1 week prior to the estimated time!"
"Very friendly staff and professional. My car was actually done before the estimated date of completion."
"... service from the front desk to the back employees. The repairs were finished a week earlier than expected, and I appreciated the text updates throughout the ..." Read more
"No work had been completed on expected completion date, received text update on completion date stating ..." Read more
"... always, exceptional service and attention to detail. The work was completed in an extremely timely manner and exceeded my expectations." Read more
"All text updates received were completely false. Updates said work progressing on schedule, work ..." Read more
"... customer, not rushed, not overlooked, but respected. They kept me informed throughout the entire process and delivered exactly what they promised. When I ..." Read more
"... the team kept me informed every step of the way. Their communication was excellent, and the professionalism they demonstrated gave me ..." Read more
"... Everything was explained to me about the process. I was informed everyday about how the work was going. Thank you!!" Read more
"The communication provided was excellent."

My Experience

Communication during the entire process was excellent. Work preformed on my truck was complete with urgency and in a timely manner! Employees in the office were very pleasant and professional! The all-around experience was Excellent and could not have asked for anything different.

Likely to Recommend

Very impressed with every aspect and will definitely recommend Gerber Collision to friends and family.

Repair Quality

Communication, Timeliness, Professional, and Workmanship were all excellent. Extremely happy with every aspect Gerber Collision & Glass.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service and fast and reliable service . I have no complaints . They kept me up to date through out the entire process .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck looks good. The turn around time was excellent. Everyone was professional and pleasant. Thanks so much!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and my vehicle looks and works like it should.

Likely to Recommend

Repair Quality

Customer Service

Great customer service.

Kept me Informed?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks great and it was finished 2 days ahead of schedule!

Likely to Recommend

Repair Quality

Truck was dirty was not ready for pick.

Customer Service

The lady at the front was very nice and polite but everyone else treated me like a second class citizen.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Absolutely!

Repair Quality

So far so good!

Customer Service

Customer service was exceptional Jacqueline was very helpful every time I called with questions related to the repair and my appointment.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! Friendly & Professional Staff.

My Experience

Everything was fixed perfectly and a job well done. I’m completely satisfied with the job done on my car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looked excellent

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team here at Gerber were amazing! The ladies upfront were super patient with me and answered every question I had.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What a professional experience! These folks KNOW what they are doing! Highest Praises! I recommend them whole heartedly.

Likely to Recommend

Repair Quality

Customer Service

Very impressive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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