Gerber Collision & Glass - Cottage Grove (Mn)

4.7 (147reviews)
94%
7300 West Point Douglas Rd S,  Cottage Grove,  MN  55016

In operation 85 years.

Gerber Collision & Glass - Cottage Grove offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (147)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for excellent customer service, with staff described as friendly, professional, and attentive. Communication was a standout strength, as frequent text and phone updates kept customers well-informed throughout the repair process. Many customers were pleasantly surprised by complimentary interior and exterior detailing. Timeliness was largely commended, with numerous vehicles completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in parts procurement, inconsistencies in automated text updates, and isolated quality concerns on specific repairs, as shared directly in their feedback.
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"... start to finish. The communication was excellent and the repair was top quality with attention to detail. My truck was returned to me looking new like nothing ..." Read more
"... them with their vehicle. They repaired my car but completely ignored a very obvious bearing hub noise issue that I specifically pointed out ahead of time—and ..." Read more
"... partners with Gertens on vehicle repairs and the service is second to none. We are grateful for the quality of workmanship and service we receive consistently." Read more
"... able to plan ahead and drop off while out of state. Gerber not only fixed the issue a second time but also kept our vehicle locked safe inside their shop for over ..." Read more
"The repair of the car was excellent! And the extra time they took to vacuum and clean the interior of the ..." Read more
"Great communication and regular updates on the repairs, I wasnt left wondering about what was happening. ..." Read more
"I received updates nearly every day as to the status of parts and repairs."
"Overall communication and your automatic texts did not help at all... One minute I was told my car hadn't even ..." Read more
"The text system was good at times and annoying at others. I wish there was a little more explanation with why ..." Read more
"Again, communication is key, and they were awesome keeping me in the loop"

My Experience

Likely to Recommend

Repair Quality

Staff were very nice and accommodating!

Customer Service

See previous comment

Returned Clean

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Repair Quality

Customer Service

My Experience

Excellent work, communication and care in the whole process.

My Experience

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Customer Service

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Customer Service

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

Perfect job

Customer Service

Every step of the process was so easy!

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Car looks amazing. Looks like it’s brand new with the new bumper.

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Returned Clean

My Experience

From dropping the car off to picking it up itwas extremely easy. The updates are really helpful. The quality of the repairs was excellent!

Likely to Recommend

I would recommend Gerber to anyone who needs any collision repair before anyone else!!

Repair Quality

The repair of the car was excellent! And the extra time they took to vacuum and clean the interior of the car was a surprise I never expected and I appreciate it very much

Customer Service

The dropping of of the car and picking it up was extremely easy. The frequent updates on the cars progress were very helpful also.

Returned Clean

My Experience

Customer service was wonderful and my car was completed in a timely manner. When I picked up my car, it had been detailed which was a pleasant surprise.

Likely to Recommend

Repair Quality

Customer Service

This is my first experience with Gerber. I was a little leary as I didn't know anything about them but my insurance wanted me to use a place in-network so I gave them a try. I was THRILLED with the service I got. Jack and his team went beyond my expectations and not only made a normally unpleasant claim experience easy, but they earned a return customer. Going forward Jack (he's a rock star) will be my first call when I need body work done. I will also be sure to spread the word to friends, family and neighbors. I know Gerber is new to our Cottage Grove area so I'll be sure to incourage others to use them. Thanks again to Jack and his team, both my car and I are happy campers!

My Experience

One thing is for sure, Gerber is a customer focused organization. Within minutes of my insurance guy getting our claim approved I got a call from Veronica to get us set up to bring the car in and get the repair rolling. I was given regular updates as to the progress being made and that the target date for completion was on track. Super super job!!

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Returned Clean

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My Experience

We spoke with the service advisor a few times, and he was always very helpful. The work was performed very well and we received the truck back before promised.

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Customer Service

Returned Clean