Gerber Collision & Glass - Cottage Grove (Mn)
In operation 85 years.
Gerber Collision & Glass - Cottage Grove offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Work was excellent, but being more aggressive about getting the parts would have helped.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There are scratches and scuff marks along the whole black part of the newly replaced mirror. And there are two little ding scuff marks on my car right next to the mirror... Whoever put the mirror on was not careful.. and waiting 2 weeks for a simple mirror replacement was completely unacceptable... And I had to get a car rental the last 3 days. Now I need to go back in next week so they can see if they can buff out all the scratches....
Likely to Recommend - 0.5/5.0 -
Poor communication, poor work, my car was left unlocked, and 2 weeks timing for a minor repair.. and work is not acceptable... I still need to talk to the manager and have them look at the scratches all over the side mirror...
Repair Quality - 0.5/5.0 -
Poor communication, 2 weeks for service when I was told 3 to 4 days, excuse after excuse, the part that was installed has scratches all over it, had no choice as I needed my car back and the car rental had a bad tire slow leak. Manager has still not called me.... I expected a lot better... A used part was put on my car for $1,400 when a new one is $1600.. my car is 3 years old and the new side mirror looks bad...
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Im happy that they fixed my car and it looks like new again, but they had my car for just over a month. I understand that repairs take time but the estimated time of completion was changed 4 different times. There was times where I would get a text update saying one date and then two hours later it was pushed back another week. My frame got bent and it took them weeks to figure that out when my brother figured it out in about 5 minutes. Again, Im satisfied with the outcome of my car but everything between that was a bit frustrating.
Customer Service - 2.5/5.0 -
The text system was good at times and annoying at others. I wish there was a little more explanation with why my completion dates were changed multiple times or an explanation of why we get the texts on certain days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Mixed feelings. Paint guy was great!
Repair Quality - 2.0/5.0 -
It was not a very good experience. But in the end it may have been ok. Made appointment 5weeks in advance. Thought I communicated what I wanted. Parts ordered and pre painted to minimize loss of use. Parts were not even ordered. Lisa of use was 3 weeks. Went to pick up the car. Drove away. Tails lights not working. Brought it back saw in the sun scratches from poor buff job. Left it for a few days came to pick it up and psint was peeling off the bumper. Left it for a few more days. Came to pick it up and all looked great. Your paint guy was awesome. Best person we dealt with! Explained what he had done to correct things. Forgot his name. Big tall guy. Be sure to do what you need to to keep him!!
Customer Service - 2.0/5.0 -
See prev
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair turned out great! Thank you Gerber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone there was wonderful to work with made it easy and worry free
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All good looks new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 all good thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Everything was great. They went above and beyond, even driving across the Twin Cities to acquire a replacement part and deliver our vehicle hours before a long road trip.
Customer Service - 5.0/5.0 -
Everything was great. They went above and beyond, even driving across the Twin Cities to acquire a replacement part and deliver our vehicle hours before a long road trip.
Returned Clean
My Experience - 5.0/5.0 -
Although there were some confusion, Jack and Veronica did a great job communicating and keeping updates
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Communication updates were very nice
Customer Service - 5.0/5.0 -
Communication updates were very nice