Gerber Collision & Glass - Dumfries (Va)

My Experience - 5.0/5.0 -

My truck looks better than new. Rebecca is awesome!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car was repaired perfectly and looks better now than I did before the collision. Rebecca is very friendly and knowledgeable and gets the job done. You are very lucky to have her.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team did a great job and I appreciate the frequent updates. In particular, the two young women I interacted with were very kind and helpful. They made what could have been a stressful experience really easy. Give them a raise!

Likely to Recommend - 5.0/5.0 -

Great work

Repair Quality - 5.0/5.0 -

Rebekah is great and the young woman at the front desk always greets me and other customers with a smile

Customer Service - 5.0/5.0 -

Super friendly staff, hence the reason why I returned for another repair.

My Experience - 5.0/5.0 -

My adjuster Briar was amazing 🤩 from beginning to end, she’s such a sweetheart made sure my car was done with no problems. God bless you 😘🙏🏽

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great team

Customer Service - 5.0/5.0 -

Very pleased with my car

Likely to Recommend - 5.0/5.0 -

BEST OF

Repair Quality - 5.0/5.0 -

OUTSTANDING JOB!! GREAT MANAGEMENT AND TEAMWORK.,

Customer Service - 5.0/5.0 -

AWESOME!! ABOVE EXPECTATIONS!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The communication was awesome. And that you all kept me updated the entire time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Constantly provided communication both text and phone calls. Representative was very professional and real courtes I would use them again anytime.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

No problems the staff kept me informed of what was going on with the vehicle. The receptionist constantly texts and call kept me updated and was very polite and propersonal.

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent customer service, highly recommend

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The crew was friendly and knowledgeable during every interaction. I appreciated being updated during the repair process. The repair was done in a timely manner, and I truly appreciate the cleaning detail when I got my car back!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great work. Repairs look awesome. And I was pleasantly surprised at how clean the vic was. Thanks for everything.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work overall. And the car cleaning was a pleasant surprise. Thank y’all.

Customer Service - 5.0/5.0 -

Great service with a smile.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never. In fact I'm actively advising people not to go.

Repair Quality - 0.5/5.0 -

Took over 3 and a half weeks to put a bumper on. Took over a week and a half for them to give me my car back after saying my DRLs weren't working. They just don't turn on when not driving. They work perfectly.

Customer Service - 4.0/5.0 -

I had to call every day to see progress because they weren't very specific about times, and half the time didn't call back with results when they said they would.

Returned Clean