Gerber Collision & Glass - Dumfries (Va)
In operation 85 years.
Gerber Collision & Glass - Dumfries offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs and painting were spot on. Would recommend this shop!
Customer Service - 5.0/5.0 -
Kept me in the know that where my car was at all times and didn’t have to call them.
Returned Clean
My Experience - 5.0/5.0 -
You all were very courteous, informative and I thank you for a smooth experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for your patience and exemplary professionalism.
My Experience - 5.0/5.0 -
Completely satisfied- folks there were great- work was done on time and done very well- I would definitely recommend them —
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
3/27 First time going, front desk helped right away did a walk around of my car. on 4/2 received my car washed and clean inside, very happy
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rebecca is a top-tier manager. She should be immediately considered for additional management training and promotions. She answered all my questions and proactively contacted USAA for updates and kept me informed. Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was very welcoming, respectful, and very professional. I highly recommend them.
Likely to Recommend - 0.5/5.0 -
I have family that works for Gerber, and chose them in my area as it was recommended by them. The way this shop is ran in Dumfries, VA is completely insulting to Gerber's reputation.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Provided an estimate for $1582. Drop off Monday and stated car would be available for pick-up by Friday/Saturday. Carwise updates throughout the process to include updated/accurate pricing. Thursday morning Casewise shows pricing when work was completed at $1338. Receive a voicemail from Gerber claiming while reassmbeling my vehicle a part was damaged and that my vehicle would be delayed completion. I call and speak with the General Manager, Rebekah. She tells me they are ordering the part from the dealership and the vehicle will no longer be ready until the following week sometime. She advised that she could provide a rental vehicle however she could not offer one until Saturday as that is when the vehicle was promised to be completed. I let her know that the vehicle was done as of Thursday and would have been returned had they not broken a part. She advised they would only cover a rental vehicle from Saturday through when the vehicle was ready. She stated she would call me Friday morning to confirm rental pick up details. Friday afternoon after not hearing any response I call Rebekah who claims to not have heard from the rental agency and was unable to secure a rental. She explained that's why she had not called me. This was 15 minutes before closing on Friday, and she had no intention to call me at all that day as promised. We settle on a discounted rate of $50 per day that I would have been without the vehicle. Not a fair price, but no other option. When I advise her that the final total should be reduced from the Carwise invoice stated cost she tells me that Carwise is inaccurate and the actual cost is now $200 more than what Carwise is showing. Coincidently $200 is exactly the additional amount she "reduced" the bill because of having a rental. When I asked this, she dismisses my question and tells me Carwise was simply wrong and it was the adjustors fault.