Gerber Collision & Glass - Evanston

4.7 (4,421reviews)
96%
2664 Green Bay Rd,  Evanston,  IL  60201
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In operation 81 years, 14 years at this location.

Gerber Collision & Glass - Evanston offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,421)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many highlighting the exceptional friendliness, professionalism, and helpfulness of the team. Repairs were frequently described as beautiful, top-notch, and exceeding expectations, with vehicles often returned looking brand new. Timeliness was a strong positive theme, as many customers noted their vehicles were completed ahead of schedule. Regular communication through calls and texts was widely appreciated, keeping customers well-informed throughout the repair process. Rental car coordination was also commended for being seamless. A few customers noted areas for improvement, including more proactive communication during delays, accuracy of automated text notifications, and occasional follow-up on incomplete repairs, all reflecting direct customer input rather than system observations.
AI-Generated from reviews written in the last 12 months
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"... Excellent communication, friendly, honest and dependable. Excellent quality work." Read more
"Once again, Gerber delivers top notch service. Wouldnt trust my precious Mini Cooper with anyone ..." Read more
"... reinstalled. After waiting all this time for the repair, the vehicle was returned without these issues being fixed. I need these items corrected as soon as possible ..." Read more
"There are still uneven gaps between the bumper and fender. Also there are divets in the paint. One of the fenders ..." Read more
"Yes! The repair was completed much quicker than anticipated and they kept my car safe and super clean while I ..." Read more
"My vehicle was completed much earlier than the original estimate."
"... All of this happened after originally being told the work would take 3-4 days having dropped off the vehicle early the previous Monday morning . My wife picked ..." Read more
"... the office and everyone was friendly and helpful. My repair was expedited quickly. The car was clean and spotless when I picked it up. ..." Read more

Likely to Recommend

Took longer than expected, but not the shop's fault, the works seems to very good as far as I can tell. :)

Repair Quality

Very happy with the quality of the work as far as I can tell. Would have liked a bit more communication in terms of the changing ETA. Manager went above and beyond though to get the last part needed sooner so my car could be done several days sooner than it would have been if they had to wait for the part.

Customer Service

Very happy with the quality of the work as far as I can tell. Would have liked a bit more communication in terms of the changing ETA. Manager went above and beyond though to get the last part needed sooner so my car could be done several days sooner than it would have been if they had to wait for the part.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well done!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I brought it in because a tailgate in my Rav4 that Gerber replaced a few years ago was rattling. Everyone was super nice but a couple of days later is started rattling again.

Customer Service

Nice people to deal with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Need to make sure all electronics are back online after repair

Customer Service

Very good except for final follow through.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Do not hesitate. Go to Gerber. .

Repair Quality

Once again, Gerber delivers top notch service. Wouldn’t trust my precious Mini Cooper with anyone else. I’m afraid I can’t remember everyone’s names, but the entire team deserves my thanks.

Customer Service

Nate inspected the job after completion and noticed a speck of a tiny dent. He had to point it out to me. Am scheduled to return for the dent team to fix it. Thank you Nate. And they hand washed it for me and vacuumed all the debris on the inside too. What a pleasant surprise !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was told several times my car would be ready and it wasn’t. There are still problems that need follow up and I will have to drop my car again which is very inconvenient

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

There was a week when every time I called, I was routed to the corporate line and no one answered there either.

Repair Quality

While the customer service team was very nice and trying to help, the lack of communication was a serious pain. The cost was half what the dealer would be. And now I'm not sure that decreased price was worth the hassle of terrible communication.

Customer Service

Nate and the receptionist were both very nice! But Nate's lack of communication about when parts would be in and when my car would be ready will likely prevent me from using Gerber in the future. I didn't need things done faster, I just needed much better communication about the delays.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Can’t answer until all fixes are done.

Customer Service

Took a long time. I would have taken the car somewhere else if I’d known at the start. One fix wasn’t done, and I didn’t know until I tried to use the feature (the rear window wiper). No answer on when that would be fixed until I’d called twice. The people are lovely, though, which is the reason the rating isn’t much lower.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

They were great. Definitely would go there again. Nate was the best.

Customer Service

Great communication. Nate was the best.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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