Gerber Collision & Glass - Fishers
Gerber Collision & Glass - Fishers offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The production team was very confused during the repair process. If I did not need my car back for an already planned family trip, I would have refused delivery due to the need of a rework on the bumper paint. This was a simple full replacement of rear bumper with an OEM part that was scheduled to take over 2 weeks due to a lack of planning and time management by the parts order process in place, typical turn around time, excepting parts delay is no more than 3 days as evidenced by the rapid delivery of the vehicle after proactively looking for the part was completed. The staff are operating from an update system that results in lying to customers for the status of vehicle in process and unfortunately escalated to the production manager for review. On top of the obvious communication errors, paint match is terrible and will be returned for review and rework as soon as available.
Likely to Recommend - 0.5/5.0 -
Would never recommend. Had a very negative experience overall outside of initial scheduling with Holly who was very helpful.
Repair Quality - 1.5/5.0 -
Repair process was poorly managed,staff are not proactively managing processes, and paint match quality is terrible.
Customer Service - 0.5/5.0 -
Primary staff was confused at best or lied to me at worst about status, progress and timeline of repairs. They had no understanding of the work to be done when calling for updates evidenced by calling to advise "repairs were completed and my vehicle was entering paint process" for a full rear bumper replacement.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was phenomenal, I was kept up to-date on the status of the repairs, the front office girl was great, very friendly, acknowledgable a pleasure to work with. Brandy was is the best Estimator I've ever worked with. She is a total asset to your business. She went over everything that needed to be done, because of her thoroughness, I chose to add additional items that needed to be fixed, that i paid for myself, (Wasn't cause by the accident) My car looks fantastic. It does not look like a 10 year old car. I'm am very happy. I highly recommend Gerber. They are the best.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brandi kept in touch during the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brandi did a great job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The body work is awesome and the people were great to deal with. My only complaint is the interior was not cleaned very well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Definitely satisfied. Gerber kept me updated on the entire job and delivered with great results.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was so welcoming and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quality work. Very informative on work progress .
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Did a great job
Returned Clean
My Experience - 0.0/5.0 -
When I dropped off my car, the heat and air-conditioning worked. When I picked it up, the heat and air-conditioning no longer work. I was told that it wasn’t because of the garage at all. I’m just curious how on earth something that worked just fine before it arrived could leave not working at all.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car was returned with a new tear in the leather of the front passenger seat and the AC and heat fan not working, even though it was working perfectly fine when it arrived. I shared that it had been hesitant to turn over ever since the accident and that wasn’t checked at all supposedly. It was a side collision, but I believe things were jostled and there are systems issues now that are unchecked and unresolved.
Customer Service - 0.5/5.0 -
They were polite but totally dismissive.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
They gave me back my car with a light on that was not there before hand. My car is driving funny like it needs a steering wheel alignment. I don’t know what they did to my car but it was not like that before.
My Experience - 5.0/5.0 -
From start to finish you guys were great. Always providing me w updates. Well done.