Gerber Collision & Glass - Fort Washington (Md)
In operation 85 years.
Gerber Collision & Glass - Fort Washington offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
My pickup date was changed several times
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Long delay of repairs Didn’t agree why saw Back bumper was removed and on ground while no repairs were warranted for back of car or bumper
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
The work is awesome, but wasn't contacted how much it would be for t h e other side headlight to be replaced would cost as requested.
My Experience - 5.0/5.0 -
Wonderful staff, good work
Likely to Recommend - 4.0/5.0 -
I don't know
Repair Quality - 5.0/5.0 -
Wonderful job
Customer Service - 5.0/5.0 -
Wonderful jod
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate that Gerber Collision did the work in a timely manner and kept me up to date if there was a delay.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Will not recommend Fort Washington, Cady drive location.
Repair Quality - 0.5/5.0 -
Customer service day 1 wasn't great. By day 29 it wasn't any better.
Customer Service - 0.5/5.0 -
Spoke in circles. Repairs were not made timely.
Returned Clean
My Experience - 5.0/5.0 -
I’m very pleased with the service. Very professional, consistent communication, and awesome work. The customer service team is definitely on point, I would highly recommend this place
My Experience - 5.0/5.0 -
My car looked brand new! Thank you so much for repairing my vehicle to its original state. Bless You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Wilma was good to work with. This is now our second vehicle we brought to you. The first was my wife’s Range Rover at the time the ownership was L & N.We were very pleased with the Range Rover service and the guest experience. We brought you our Volkswagen 2013 Fender last week for a small $3500 touch up and we left today very disappointed. The Fender Emblem was taken off the vehicle and we did not know it until we got there today and was told it would not be replaced. That was a surprise to us. We asked when we dropped our VW off last week, and was under the impression the split in the fabric on the arm rest could be repaired as well as the foam underneath the seat. We were even sent schematic drawings of the various sections of the drivers seat. We did not know this could not and would not be done until we picked up the car today. Another surprise. Very disappointed! We were told the delay to pick up our car today was because it was in the wash and getting prepared for us to pick up today. When we looked at our car, upon pick up, the wash was poorly done. The paint job was okay. When we went to pay $3500 for the service we waited a very long time to be taken card of. We finally asked the gentleman behind the counter near the extended wall, who never asked how can we help you, if someone could assist checking us out. His response was the lady was in the rest room. The customer experience goes a long way. You want to feel good about the experience and feel your investment of $3500 was spent wisely. I hope our survey feedback can be used for training and development. Thanks 🙏 Bill
My Experience - 5.0/5.0 -
I am very pleased with my repair job. The team did an excellent job, A+!!! Thank you!!! My baby looks brand new again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was completed fast. The Staff members are all very nice and courteous. I’ll take my car to them anytime.
Customer Service - 5.0/5.0 -
The Staff members are all very nice and courteous.