Gerber Collision & Glass - Fort Washington (Md)
In operation 85 years.
Gerber Collision & Glass - Fort Washington offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communicative throughout entire process and did great work. Feedback - covering on seats when working on vehicles. My seats are white and there were marks on them when the vehicle was return. Because they are leather I was able to wipe them off
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff very professional. Explained things clearly.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick and done clean job. I appreciate it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect job. Well done
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When I picked up my car yesterday while everything was fine with the repairs. You all had my car for 30days and when I got inside me car the smell was out of control. My driver seat and drive side and the left side of my floor in the back was soaked wet when I put my hand on it you can see my hand covered with some type of liquid so either someone spilled something in my car or my driver side windows were left down paper that was in my car reflected water damage and there was a old iPhone charger plugged into my car charger that charger does not belong to me. I would like to speak to someone immediately about this as my car needs to be detailed because of the mildew smell and that is not how you all received my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, I would recommend the shop.
Repair Quality - 5.0/5.0 -
The work looks good, and I received very good service.
Customer Service - 4.5/5.0 -
The customer service was good. However, normally the car is brought to the waiting area when it is ready for pickup, especially, if the customer has a handicap.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was amazed by the speed of the whole process. Thank you.
Customer Service - 5.0/5.0 -
They were all great! Thank you.
My Experience - 0.0/5.0 -
3 weeks for a bumper scratch way to long
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
3 weeks to repair a fender scrap...is way to long
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
The repair was done in a timely fashion and every employee I interacted with was kind and professional
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I have several small scratches on my car that were not present when I brought it in for repair. There are also scratches in the repair itself. The bumper is not fully aligned as it shifted from the accident. This was discussed with the adjuster when I initially brought in. When I arrived to pick my car up it hadn’t been addressed. She said it would be taken care of but was not. The Lexus decal was replaced, but the areas was not cleaned prior it being replaced. I was handed my keys and the front end staff left before asking if I was satisfied with the service I received. I was also left blocked in and staff on the repair side had to move a car to let me out. Not a good experience at all.
My Experience - 5.0/5.0 -
Excellent customer service representative and repair service was superb 👏 👌
Likely to Recommend - 5.0/5.0 -
I would use them again if necessary and recommend the shop to everyone.
Repair Quality - 5.0/5.0 -
Gerber Collision completed my car repair with care and in a timely manner. Excellent customer service skills in a professional way.
Customer Service - 5.0/5.0 -
Excellent and professional customer service skills.